quarantine?; Keen Value

[d hart]

1. MS AntiSpyware claims to have quarantined 84 spyware
threats; not one of these appears in the Quarantine section.

2. I have three stubborn malwares, Cytron, eUniverse, and
KeenValue. MS Antispyware regularly finds thems and claims
to quarantine them (see note 1.); of course, they reappear.
Why is MS AntiSpyware failing to remove these malwares
permanently?

 

[Andre Da Costa]

Restart in safe mode, on scan page choose Scan Options > Full System Scan
(check boxes below) > click "Run Scan Now".

Also send in some Suspected Spyware Reports about the items detected but not
removed:
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Get HijackThis.exe from
http://tomcoyote.org/hjt/hjt199//HijackThis.exe

Save it to C:\hjt (new folder) then Run it and select
Scan and Save Log. Note where you saved the log then
send it to me as an attachment. Put Hijack in the subject
so I'll know it's not spam.

 

[Guest]

Thanks for the suggestions, but I don't understand the
step involving sending in Suspected Spyware Reports and
http://www.microsoft.com/resources/documentation/windows/xp
/all/proddocs/en-us/boot_failsafe.mspx: I see no reference
to how to make same Reports at this URL.