Antispyware - Quarantine problem

[Linda Thompson]

Have Windows XP - Home installed. Downloaded Antispyware
(beta), ran scan, quarantined some files. As this caused
problems runing some programs I went to restore them from
the quarantine manager - no files appeared although the
scan results say '1 quarantined'. Looked in the
quarantine folder within C:\program files...\quarantine
and there is a folder there with stuff in - how do I get
it to restore these files?

 

[Andre Da Costa]

I should have added:
Open Microsoft AntiSpyware
Click Tools/Advanced Tools
Browser Hijack Settings Restore.
And
Tools/Spyware Scan/Manage Spyware Quarantine

 

[Guest]

This doesn't help - Have tried to use 'manage spyware
Quarantine' the file does not appear on the list for
restore but if I go to the program files I can see it
sitting in the quarantine folder. I need to be able to
get it to appear in the management tool window or restore
it some other way.

 

[Andre Da Costa]

If you specified to Quarantine, rather than to remove, it should be
possible. Tools, Spyware Scan, Manage Spyware Quarantine. Let it sit at that
screen-some persons have mentioned that it took 6 hours for the files to
fill in properly.

If/when the files do fill in, once you have restored them proceed as
follows: Before you restart the machine, move or copy all the files to some
other location--My Documents or an appropriate folder, just as long as you
remove it from there. Reports have stated that stuff disappeared AGAIN
after the reboot.

 

[Bill Sanderson]

Are there a substantial number of files in the quarantine folder? I've had
one response indicating that restoring a set of files which probably was at
least hundreds, and perhaps thousands of files, took 6 hours for the files
to appear in the UI.

I've been meaning to try to figure out how to test this myself--but that's
what I recommend--open the app to the manage quarantine page, and go off and
leave it--maybe overnight.

I would like feedback about this--I realize the functionality is
unreasonable--I can't change that and I'm sure Microsoft is aware of it--but
I'd like to have more assurance that it really does work.

 

[Kevin B]

I am having the same problem. Have you gotten a response
yet?

 

[Bill Sanderson]

Please click on the PLUS sign in front of the subject header of the message
you are responding to.

Clicking on that expands the thread, or conversation, allowing you to see
responses already posted, some of which may contain information which will
solve your problem.

If you are using a Mozilla based browser, you may need to use the Expand All
link to see the replies.

 

[Kevin]

Yes, I know. But it has now been 8 or so hours and still
the large spy threat I quarantined still does not show up
on the list that allows me to unquarantine. Help.

 

[Bill Sanderson]

If you know that the files were quarantined, I know of no other way to
recover them than to allow the program itself to do the job. I don't know
what the performance issue is, but as mentioned--6 hours was one report.
Can you characterize the size of the quarantine?
--how many files are there in that subdirectory?

 

[Kevin]

size is 426 mb. mostly mp3 dowloads.

-----Original Message-----
If you know that the files were quarantined, I know of no other way to
recover them than to allow the program itself to do the job. I don't know
what the performance issue is, but as mentioned--6 hours was one report.
Can you characterize the size of the quarantine?
--how many files are there in that subdirectory?

--
FAQ for Microsoft Antispyware:
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm




.

 

[Bill Sanderson]

I'm trying to get to a count--I suspect it is numbers, rather than size that
relates to the time required, although I could be wrong.

If you copy one of those items from the quarantine, and rename it as an MP3,
can you play it?

 

[Kevin]

Hmmmm, yes I can.

-----Original Message-----
I'm trying to get to a count--I suspect it is numbers, rather than size that
relates to the time required, although I could be wrong.

If you copy one of those items from the quarantine, and rename it as an MP3,
can you play it?
--
FAQ for Microsoft Antispyware:
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm




.

 

[Bill Sanderson]

Well--that's something anyway--all they've done is munged the names, rather
than encrypting the content somehow.