PST File Import

[Boris Kivshar]

Hi,
I'm formating a clients computer, and he had outlook 2003
on it. Normally in outlook 2002 i just copied the pst
file and imported it and it worked. But now going from
outlook 2003 to outlook 2003 it isn't working. I keep
getting the "not compatible error"

I have tried importing, placing it in the folder,
importing at a outlook 2002 file, most things I think.

Please help, as i don't want to loose the clients e-mails.

Boris

 

[Ben M. Schorr, MVP-OneNote]

Hi,
I'm formating a clients computer, and he had outlook 2003 on it.
Normally in outlook 2002 i just copied the pst file and imported it and
it worked. But now going from outlook 2003 to outlook 2003 it isn't
working. I keep getting the "not compatible error"

I have tried importing, placing it in the folder, importing at a
outlook 2002 file, most things I think.

Please help, as i don't want to loose the clients e-mails.

Boris

By what means did you copy it? Is it on a CD or hard drive? Is it marked
"Read-Only" by any chance? Have you tried running the SCANPST utility
against it?

 

[Scott Atkins[MSFT]]

Hi Boris,

For more information on the problem you are reporting, please refer to the Knowledge Base article:
"You receive a ".pst is not compatible" error message when you open an Outlook 2003 .pst file (839109) "

You can access this article by clicking on the link below.
http://support.microsoft.com/default.aspx?scid=KB;EN-US;839109

Regards,

Scott Atkins MCSE, MCSA
Partner Technical Lead - Outlook
Microsoft Technical Support
for Platforms and Business Applications
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