Prompt to save global template again

[Hugh]

I am using Office Prem SR1 SP3
I haven't got a word macro virus. Nor any other virus
according to McAfee on-line scan.
I haven't got any addins installed.
I have even reinstalled Office and deleted all occurances
of Normal.dot but...

When I have the prompt to save Normal template set on the
sodding thing keeps asking me if i want to save changes to
the global template even though i have just opened word
and closed it again. This definately didn't happen before
I made some changes to the styles but now it persists.
Any ideas? I want to keep the prompt because of the risk
of macro virus but can't understand why word thinks the
template has changed every time. Humble apologies if this
bored you all to death.

 

[Graham Mayor]

If you have deleted all copies of normal.dot then Word will create a new one
and prompt you to save it when you close Word. You must at least save that
one!

--
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Graham Mayor - Word MVP
E-mail (e-mail address removed)
Web site www.gmayor.dsl.pipex.com
Word MVP web site www.mvps.org/word
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[Hugh]

Thanks Graham, but of course I did that. It continues to
persist in asking me after I saved it the first time.

 

[Graham Mayor]

I have only seen one machine where I could not bottom this. That one was
running Word 2000 on Windows ME.
Does Undo show an action? That might show where the problem lay.
Does McAfee use a Word plug-in? Disable
Do you have autoformat while you type settings allowing Word to create
styles? Turn them off.
Does format > style dialog have the automatically update flag set? Uncheck.
Does it go away if you allow normal.dot to be saved?
Reset the registry data key - see
http://www.mvps.org/word/FAQs/AppErrors/MissingMenusEtc.htm

--
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Graham Mayor - Word MVP
E-mail (e-mail address removed)
Web site www.gmayor.dsl.pipex.com
Word MVP web site www.mvps.org/word
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>

 

[Suzanne S. Barnhill]

This is common with Word when it is part of Works Suite, as it is caused by
the Microsoft Works Suite Add-in for Word.

Since you have Word as part of Office, this is presumably not the problem
*unless* you got a computer with Works Suite installed and installed Office
Premium over it; in such cases, the Works Suite copy of Word is not
overwritten, and the add-in will still be installed. You can uninstall it
through Control Panel | Add/Remove Programs, but a better course would be to
uninstall Word entirely and reinstall from the Office CDs so that you have a
single CD key for the entire Office suite.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Suzanne S. Barnhill]

Just to clarify, starting Word with the /a switch does not reset anything;
it merely bypasses Normal.dot, the Registry, and the Startup folder (see
"WD2002: What Does the Word Startup Switch "/a" Really Do?" at
http://support.microsoft.com/?kbid=291487). The next time you start Word
without the /a switch, you're back to square one. If Word starts properly
with the /a switch, this just indicates that there is a problem with
Normal.dot, the Registry, or an add-in. You still have to rename Normal.dot,
nuke the Registry Data key, and/or remove add-ins to solve the underlying
problem.

It does sound as if you've done all these things, though if you suspect a
problem with AutoCorrect, note that you may not have tackled that, as
AutoCorrect entries are stored in .acl files, which you haven't mentioned
deleting.

The only time I've experienced a persistent prompt to save Normal.dot (even
when I was convinced I'd made no changes), after several nights of saying no
I finally broke down and said yes; I didn't have any problem after that.

Another point: although I have been unable to find any information about it,
I believe McAfee does install some sort of plug-in in Word. It would be a
COM add-in, so you wouldn't see it in Word's Startup folder. See
http://www.mvps.org/word/FAQs/Customization/CheckIfAddinsInstalled.htm.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Hugh]

I'm going to have to give up on this.
Checked Com Addins and only the default Web Page Wizard
was there (unchecked)
Deleted everything in the registry for Word 9.0 and
deleted Normal.dot. (there are no other copies lurking)
The user's acl files were renamed to a different
extension. Did all this before starting word again.
Checked again for any bad ware and only squashed the
annoying TimeSink adbot and BackWeb that iTouch installed
ages ago. I've basically got a clean system but this "do
you want to save changes" message persists. Of course i
said yes the first time, then the second, then the
third..... If some techy wants to get to the bottom of
this then I'll help but otherwise I give up, its not worth
the effort.

Thanks for your time.

 

[Hugh]

Having given up doing it the "proper way" I wrote a macro
to convince Word's global template it was already saved.

In Normal.dot

Sub Close() {
ThisDocument.saved = TRUE
}

At least that works even though it is a hack.

Hugh

 

[Hugh]

In the interests of accuracy I had better correct my
reversion to C language. Comes from just going from
memory:
The hack was:

Private Sub Document_Close()
ThisDocument.Saved = True
End Sub

If does not affect new documents since the macro doesn't
copy across. If I did actually want to save new settings
like toolbars and such I just comment out the line before
closing Word.