Prompt to save


David Williams

Every time I close Word I am prompted whether I want to
save changes to the Global template

This is after no changes have been made whatsoever. Just
opening Word and closing it is enough to get the prompt.

Suzanne S. Barnhill

This is usually the result of a poorly written add-in. The most notorious
culprits are the Office Plug-in in Norton AntiVirus (which you can disable
without compromising your virus protection provided you leave Auto-Protect
enabled) and the Microsoft Works Suite Add-in for Word (which you should
uninstall if you are running Word freestanding--that is, not starting it
from the Works Task Launcher).

Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

David Williams

Great - thanks for that. Was an add-in (purchased and paid
for Add-in). Disabling this solved the problem.

Suzanne S. Barnhill

If it's an app you need and the add-in is not compatible with your current
version of Word, check the publishers' Web site to see if an update is
available. If not, write to the publishers to alert them to the problem.
When we MVPs were testing the new Word add-in in SnagIt from TechSmith, our
first reaction was indignation that it dirtied The tech team
reacted immediately with an updated version revised along the lines
suggested by one of the MVPs. Not all software developers are this
responsive, I'm sure, but it's worth a try.

Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

Charles Kenyon

You may get advice to change your settings so you no longer see this
message. That can be done but this is like advice to take the batteries out
of your three smoke detectors because they keep buzzing and you don't know
why. It is essential that you have a good virus detection/elimination
program on your computer if you are connected to the Internet. (but see the
third paragraph about Norton AV)

The message "Changes have been made that affect the global template -
normal. Do you wish to save those changes?" is an important warning. It
suppplements your virus detector and handles other potential problems. Its
display means that changes have been made, whether you intended to make
changes or not. You can also get it when your template has been altered by a
poorly written Add-In program or by a virus.

The reason for the message being shown repeatedly is almost always a poorly
written Add-In. The Norton AV Office Plug-In seems to be the most frequent
offender recently, but that can change as some other poorly written program
comes on the market.

Other offenders include the MS Works Suite Add-In, EZ-Photo, Scansoft, and
Adobe Acrobat. These all install Add-Ins that mess with your when
they shouldn't do so and don't need to do so. Some of these are .dot files,
others are installed. See <URL:> for
instructions on seeing what Add-Ins you have. (Having Add-Ins is not a bad
thing. I run Word with 15 Add-Ins, most of which I wrote myself.)

Start with the Add-Ins I've noted. If you have any of them, decide whether
they are worth the annoyance they are causing you. Probably they are not.
Disable any that are not worth the candle. Restart Word and see if your
problem is gone.

If not...

If you start Word using
Start => Run: Winword.exe /a
you'll end up with Word out of the box loading without your saved
file, with no macros and no Add-Ins. You may notice that it loads much more
quickly than you are used to seing. When you close it, you won't get the
"" prompt. Doing this may fix the problem, by itself, but probably
will not. Generally, it is a diagnostic, not a fix.

So, what you need to do is disable all of your Add-Ins (don't delete them).
Start by moving .dot files out of your Word Startup folder, one-by-one, with
Word closed. Restart Word and see if that Add-In caused the problem. If not,
put it back in and take the next one out. (You can put them in a sub-folder
of your Startup folder.) If none of them are the problem, move to the .com
Add-Ins that have to be uninstalled.

If your offender is not on my list, please write back and let us know which
one caused your problems.

Write to the company that put out the Add-In with a complaint, and possibly
a bill for your time.

Hope this helps,

Charles Kenyon

Word New User FAQ & Web Directory:

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide)

See also the MVP FAQ: which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question