Program Accessing Address Book when starting new mail message

G

Guest

I just recently installed an update to Adobe Acrobat Pro v6.1. Now when I
open a new mail message I get an alert message stating that an unknown
program is trying to access my address book and zasking if I want to allow
this and for how long.
I know this is related to the Adobe updae and needs to be fixed in the
Registry File bu can't recall exactly how this is done.

Any help is appreciated.

Thank You
 
G

Guest

Check your Event Viewer, Under Control Panel>Administrative Tools and select
System. Check for a Outlook log around the time that you were having that
problem. It should be able to tell you more information.
 
G

Guest

Did anything come up between System and Application at the time that your
Outlook was having problems?
 
G

Guest

No. Actually Outlook runs fine. It's just that whenever I open a new mail
message another program tries to access my address book. I know it's related
to the Adobe upgrade installation but I'm not sure how. D you know?
Thanks
 
B

Brian Tillman

Allenstar said:
I just recently installed an update to Adobe Acrobat Pro v6.1. Now
when I open a new mail message I get an alert message stating that an
unknown program is trying to access my address book and zasking if I
want to allow this and for how long.
I know this is related to the Adobe updae and needs to be fixed in the
Registry File bu can't recall exactly how this is done.

It can't be fixed in the registry. Adobe Acrobat 7.0 is supposed to fix
that problem. From
http://www.adobe.com/support/techdocs/317147.html :
Checking Acrobat compatibility with Microsoft Office


Before you begin troubleshooting, be sure that the version of Acrobat you
are running is compatible with the version of Office you are running.
Acrobat 6.0 Standard and Professional are compatible with Office XP, 2000,
and 97; Acrobat 7.0 Professional and Standard are compatible with Office
2003, XP, and 2000.

And from http://www.adobe.com/support/techdocs/330069.html :

Issue

When you click New, Forward, Reply, or Reply All to create a new e-mail
message in Microsoft Outlook 2003 or 2002 with Service Pack 3, Outlook
returns the warning "A program is trying to access e-mail addresses you have
stored in Outlook. Do you want to allow this? If this message is unexpected,
it may be a virus and you should choose 'No'."



Detail


You use Microsoft Word as the e-mail editor in Outlook.



Solutions

Do one of the following solutions:


Solution 1: Don't use Word as the e-mail editor.

1. In Outlook, choose Tools > Options, and then click the Mail Format tab.

2. Deselect Use Microsoft Word To Edit E-Mail Messages.


Solution 2: Allow access to the Outlook Object Model object.

Allow the Attach As Adobe PDF feature to access the Outlook Object Model
object.


To allow access to the Outlook Object Model object:

1. When prompted, select Allow Access For.

2. In the drop-down list, choose a time period for which you want to allow
access.

3. Click Yes.


Solution 3: Add PDFMOutlook.dll as a trusted add-in on the Exchange server.

Contact the system administrator to add PDFMOutlook.dll as a trusted add-in
on the Exchange server. Instructions are available in the documentation
included with the Outlook Security Features Administrative Package or by
contacting Microsoft Outlook professional support.



Background information


If Word is the Outlook e-mail editor, creating a new message in Outlook
starts Word and loads PDFMOutlook.dll. PDFMOutlook.dll is an Adobe COMAddin
for Outlook that is used by the Attach As PDF feature for Outlook. As part
of increased security introduced in the Outlook Security Features
Administrative Package, the Outlook object model used by third-party
COMAddins to access Outlook functionality is protected by an object model
guard. If you access e-mail on a Microsoft Exchange server that is set to
pass security settings to users and the Outlook Security Features
Administrative Package is installed, PDFMOutlook.dll encounters the guard
when it loads and the Outlook returns the warning (even though the add-in
doesn't access the address book).
 

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