Profile "sticks"

[Jim Matthews]

I set up two mailboxes for the CFO, who needs to respond from two different
email addresses. We use OL 2002, Exchange 2003 and a MAPI client

I then set up two profiles, one for each mailbox, and set the "Prompt for a
profile to be used" switch

This works after rebooting, but then it will not prompt him again. If he
closes Outlook, even waiting a few minutes, when he starts Outlook again, it
goes directly to the "last visited" profile.

Changing the "switch" to not prompt him, but changing the profile does not
work either.

Any ideas ?

Thanks in advance

JM

 

[Roady [MVP]]

This means that Outlook didn't actually close. Is the outlook.exe process
still running? Something might be preventing it from closing like
synchronisation software for his PDA. Also see;
http://www.howto-outlook.com/faq/outlookdoesntclose.htm

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
I set up two mailboxes for the CFO, who needs to respond from two different
email addresses. We use OL 2002, Exchange 2003 and a MAPI client

I then set up two profiles, one for each mailbox, and set the "Prompt for a
profile to be used" switch

This works after rebooting, but then it will not prompt him again. If he
closes Outlook, even waiting a few minutes, when he starts Outlook again, it
goes directly to the "last visited" profile.

Changing the "switch" to not prompt him, but changing the profile does not
work either.

Any ideas ?

Thanks in advance

JM

 

[Jim Matthews]

Thanks for your reply

I checked his machine to verify that Outlook was still running and found no
less than 7 instances of "Outlook.exe" running

I stopped them all and then started OL - worked fine. Shut down Outlook -
not running

Works fine now after several iterations

What could he POSSIBLY be doing to get 7 instances running ?

Thanks again

JM

 

[Roady [MVP]]

Faulty add-ins. I always suspect virus scanners first and make sure the
integration with Outlook is disabled. It doesn't add an extra level of
protection and basically is a big waste of resources causing all sorts of
issues.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
Thanks for your reply

I checked his machine to verify that Outlook was still running and found no
less than 7 instances of "Outlook.exe" running

I stopped them all and then started OL - worked fine. Shut down Outlook -
not running

Works fine now after several iterations

What could he POSSIBLY be doing to get 7 instances running ?

Thanks again

JM