Product compatibility problems updating Office 2000 to SP2

[Richard D]

My new computer has Winows Vista. I installed my Office 2000 Professional on
it. As no updates were being downloaded automatically I went and downloaded
SP1a, which seemed to download OK, even though I got a message saying it
might not have installed correctly. I clicked the message that said 'try
again with correct settings'. I'm not sure that anything changed.

I then tried to install SP2. This time I got a message saying that it would
not install. I got a message saying that the 'product compatibility
assistant' had done something (put some markers on?) and I should try again.
I did and got the same response.

Can anybody tell me what to do now?

 

[Chris S.]

My new computer has Winows Vista. I installed my Office 2000 Professional
on
it. As no updates were being downloaded automatically I went and
downloaded
SP1a, which seemed to download OK, even though I got a message saying it
might not have installed correctly. I clicked the message that said 'try
again with correct settings'. I'm not sure that anything changed.

I then tried to install SP2. This time I got a message saying that it
would
not install. I got a message saying that the 'product compatibility
assistant' had done something (put some markers on?) and I should try
again.
I did and got the same response.

Can anybody tell me what to do now?

Microsoft's position on Office 2000 support:
http://support.microsoft.com/kb/932087

 

[Carey Frisch [MVP]]

Uninstall Office 2000, then install it again using Vista's
Program Compatibility Wizard:
http://windowshelp.microsoft.com/Windows/en-US/help/bf416877-c83f-4476-a3da-8ec98dcf5f101033.mspx

Afterward, download and install Office 2000 Service Release 1a:
http://www.microsoft.com/downloads/...03-7633-45B4-AB96-795EE656F2A2&displaylang=EN

Then download and install Office 2000 Service Pack 3:
http://www.microsoft.com/downloads/...70-47D0-4306-9FA4-8E92D36332FE&displaylang=EN

How to find additional Office 2000 updates:
http://support.microsoft.com/kb/266134

--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows Vista Enthusiast

---------------------------------------------------------------

:

My new computer has Winows Vista. I installed my Office 2000 Professional on
it. As no updates were being downloaded automatically I went and downloaded
SP1a, which seemed to download OK, even though I got a message saying it
might not have installed correctly. I clicked the message that said 'try
again with correct settings'. I'm not sure that anything changed.

I then tried to install SP2. This time I got a message saying that it would
not install. I got a message saying that the 'product compatibility
assistant' had done something (put some markers on?) and I should try again.
I did and got the same response.

Can anybody tell me what to do now?

 

[Richard D]

Thanks. I'd try this if I knew what 'clean boot mode' was. I may come back
to this if the suggestion from Carey Frisch doesn't work.

 

[Richard D]

Thanks. This response has that aura of being from somebody who knows what
they're talking about. I'll let you know if it works.