PROBLEMS WITH XP HOME

[Chazz]

Grateful for advice please.
I have Windows XP Home Edition 5.1 Service Pack 3 [according to about
windows].
I have a few problems which I think are related.
I use internet explorer 7 every now and again it crashes and an error
report is created.
I can not auto update windows at the moment.
I recently subscribed to a horse racing form service but I can not register
to receive it. I get error messages 2147024770 (8007007e)' Automation
error and Library can not be found. I believe files in system32 have become
corrupted. Dll files ?
[To get missing dll files a web site advised me to get them from my XP
installation disk but of course I get the you have a more recent version than
the CD message]
Unless there is a fix all I can do is reinstall Windows ?

 

[Frank Saunders MS-MVP IE,OE/WM]

Grateful for advice please.
I have Windows XP Home Edition 5.1 Service Pack 3 [according to about
windows].
I have a few problems which I think are related.
I use internet explorer 7 every now and again it crashes and an error
report is created.

It would be nice to know the error message.

I can not auto update windows at the moment.

What happens when you try?

I recently subscribed to a horse racing form service but I can not
register
to receive it. I get error messages 2147024770 (8007007e)' Automation
error and Library can not be found. I believe files in system32 have
become
corrupted. Dll files ?
[To get missing dll files a web site advised me to get them from my XP
installation disk but of course I get the you have a more recent version
than
the CD message]
Unless there is a fix all I can do is reinstall Windows ?

Do a thorough check for malware, following all of the steps at one of these
Web pages.
Help with malware:
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for malware don't identify the malware as such and try to convince
you that you owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.

 

[Chazz]

Thank you for your reply, I do not know how to copy error reports in full,
but the headings are now listed, which I hope is useful.
IE 7 frequently crashes and I get the error message –
AppName: iexplore.exe AppVer: 7.0.6000.16705 ModName: unknown
ModVer: 0.0.0.0 Offset: 017f1ecc

When I click on windows update an error message is created which is sent,
then IE is closed.
Error is headed -

AppName: iexplore.exe AppVer: 7.0.6000.16705 ModName: unknown
ModVer: 0.0.0.0 Offset: 016d1ecc

When I open the horse racing software I should be led to a form to confirm
my details to register the software, but the programme opens and I get an
error message – 2147319779(8002801d) Automation error library not registered.
I have the option of completing the registration form without opening the
main programme. When I complete the form I click send then get the same
error message - 2147319779(8002801d) Automation error library not
registered.
Grateful for any advice.

Grateful for advice please.
I have Windows XP Home Edition 5.1 Service Pack 3 [according to about
windows].
I have a few problems which I think are related.
I use internet explorer 7 every now and again it crashes and an error
report is created.

It would be nice to know the error message.

I can not auto update windows at the moment.

What happens when you try?

I recently subscribed to a horse racing form service but I can not
register
to receive it. I get error messages 2147024770 (8007007e)' Automation
error and Library can not be found. I believe files in system32 have
become
corrupted. Dll files ?
[To get missing dll files a web site advised me to get them from my XP
installation disk but of course I get the you have a more recent version
than
the CD message]
Unless there is a fix all I can do is reinstall Windows ?

Do a thorough check for malware, following all of the steps at one of these
Web pages.
Help with malware:
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for malware don't identify the malware as such and try to convince
you that you owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.