Problems with Photoshop Elements 2.0 in Windows XP SP2

[Guest]

Hello,

I have Windows XP Pro, recently upgraded to SP2. I recently got Photoshop
Elements 2.0 from CompUSA. Whenever I use it, I get the dreaded blue screen,
and the computer attempts to restart. However, on the boot screen, it just
freezes. I have to force it to shut down and start it again. Ever since I
installed Photoshop Elements, restarting the machine has been a major
headache, even when I am not using the software. As I said above, at the boot
screen the computer just freezes and.....

Please help me!!

My laptop details: Compaq Presario 715US, AMD Athlon Processor; 256 MB RAM
and 20 GB hard drive, out of which more than 12 GB is free.

Thank you,

Vin

 

[Malke]

Hello,

I have Windows XP Pro, recently upgraded to SP2. I recently got
Photoshop Elements 2.0 from CompUSA. Whenever I use it, I get the
dreaded blue screen, and the computer attempts to restart. However, on
the boot screen, it just freezes. I have to force it to shut down and
start it again. Ever since I installed Photoshop Elements, restarting
the machine has been a major headache, even when I am not using the
software. As I said above, at the boot screen the computer just
freezes and.....

Please help me!!

My laptop details: Compaq Presario 715US, AMD Athlon Processor; 256 MB
RAM and 20 GB hard drive, out of which more than 12 GB is free.

I went to Adobe Support and found this article that may help:

http://www.adobe.com/support/techdocs/328567.html

There is lots of other support information there for Elements, too.

Malke