Problems with password log-ins

[smokey]

I have a strange problem with a couple of the websites that I'm a
member of. I'll type in my i.d. and password, then when I hit "enter"
the password disappears and I can't get in. It's not because of my
caps lock or that it's the wrong password and in the past they worked
fine. Any ideas will be greatly appreciated.

Smokey

 

[Robert]

I have a strange problem with a couple of the websites that I'm a
member of. I'll type in my i.d. and password, then when I hit "enter"
the password disappears and I can't get in. It's not because of my
caps lock or that it's the wrong password and in the past they worked
fine. Any ideas will be greatly appreciated.

Smokey

Hi Smokey,
I was wondering, have you checked to see your computer is up to date?
Assuming that your running on XP you can check for updates by clicking
start, then all programs, then at the top click Microsoft updates. It
will take to the Microsoft update site. Click Express to see if your
computer needs any updates.

I think it would also be helpful if you gave you let others know what
kind of computer you have and what your running on it, e.g Dell 8200
PentiumIV with XP. You might also mention what type of antivirus and
firewall and antispaware your running, e.g. Comodo firewall, AVG
antivirus, Spybot and A-squared. This helps them understand your
problem better.


Robert

 

[Elmo]

I have a strange problem with a couple of the websites that I'm a
member of. I'll type in my i.d. and password, then when I hit "enter"
the password disappears and I can't get in. It's not because of my
caps lock or that it's the wrong password and in the past they worked
fine. Any ideas will be greatly appreciated.

Smokey

Are you allowing cookies for those sites?

 

[Robert]

Are you allowing cookies for those sites?

Could you explain for his benefit as well as mine how you go about
checking/allowing the cookies?

Robert

 

[smokey]

Hi Smokey,
I was wondering, have you checked to see your computer is up to date?
Assuming that your running on XP you can check for updates by clicking
start, then all programs, then at the top click Microsoft updates. It
will take to the Microsoft update site. Click Express to see if your
computer needs any updates.

I think it would also be helpful if you gave you let others know what
kind of computer you have and what your running on it, e.g Dell 8200
PentiumIV with XP. You might also mention what type of antivirus and
firewall and antispaware your running, e.g. Comodo firewall, AVG
antivirus, Spybot and A-squared. This helps them understand your
problem better.

Robert

My computer is a Dell Dimension E310 with Windows home version XP and
Norton antivirus. Firewall, I have no idea, likewise Spybot. If it was
in it when I got it, then I guess it's in there. You have to realize I
am very computer challenged, as is everyone else at my house. For some
reason, my computer has not been allowed to run Windows updates for
quite some time. I'll never buy another computer online. I'll get one
at a store where I can go and ask questions from a real person.

Smokey

 

[Elmo]

Could you explain for his benefit as well as mine how you go about
checking/allowing the cookies?

Some software will block cookies, but speaking strictly of Internet
Explorer, open Internet Options, click the Privacy tab, and change the
slide to less security. Or click the "Sites" button and make sure the
sites where you're having a problem are set to "Allow" cookies. They
may not be listed there, it's just something to look for.

With FireFox, click Tools, Options, Privacy tab, click "Accept cookies
from sites" Keep until: "they expire". Or whatever your preferences.

hth,

 

[Robert]

My computer is a Dell Dimension E310 with Windows home version XP and
Norton antivirus. Firewall, I have no idea, likewise Spybot. If it was
in it when I got it, then I guess it's in there. You have to realize I
am very computer challenged, as is everyone else at my house. For some
reason, my computer has not been allowed to run Windows updates for
quite some time. I'll never buy another computer online. I'll get one
at a store where I can go and ask questions from a real person.

Smokey- Hide quoted text -

- Show quoted text -

Hello Smokey,

I would check your cookies as suggested and I would add microsoft's
update site:

http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us

You should be able to do updates, the fact that you can't indicates
there is a problem there. I would get rid of Norton anitvirus and
firewall; they are a resource hog and cause nothing but problems. I
also had the same Norton set-up and saw no end to the problems it
caused. Many people suggested the same thing to me and I finally
decided to get rid of it and glad I did and haven't had any problems
since then. I understand where your coming from as far as being
computer challenged and your frustration. There's just so much out
there to understand but you don't have to know everything and if you
take it steps it helps. Dell is a good product and I don't think your
problem resides with Dell but with Norton.

This what I have set up for my computer after I got rid of Norton and
it's all free!

AVG- this is for antivirus - http://free.grisoft.com/doc/1 ( click on
the free basic protection download and follow instructions) go slowly
and you shouldn't have any problems

Comodo - this is for your firewall- http://www.personalfirewall.comodo.com/
(click the download now button for Comodo free firewall(center area)
and follow instructions.

Spybot - this for anti spyware - http://www.safer-networking.org/en/download/index.html
(click on download) and follow instructions

A-squared - this is for anti-malware remover - http://www.emsisoft.com/en/software/free/
(clcik on download, then click on A-squared 3.0 and follow
instructions)

Here's a definition for malware to give you some idea:
http://en.wikipedia.org/wiki/Malware

Here's a great search tool, that you can use to find answers to most
questions or just to search for just about anything: http://www.dogpile.com/


I know all of this sounds daunting but if you just take your time and
follow instructions you'll be ok. The following was advice given to me
when I did the same thing and hope this helps.

Did you remove Live Update from Add/Remove programs? I recollect that
has to be done as well as removing the main program. Then check in
services to see if any Norton or Live Update services are still
installed. Go to Start | Run | services.msc to see those. Also did
you download and run the removal utility from Symantec for your
version of Norton? (remember to do this)

(Once changed, Comodo will start giving you pop-up screens for you to
decide whether you want to allow programs such as the example below.
Usually you can be safe by clicking 'remember' and then clicking the
allow button. After your computer is set-up these will gradually
become less and less over time, although they occassionally pop-up.
Just read what it says.) The below is an example of what I mean; I
didn't know what Svchost was:

Svchost.exe is needed to check for updates at the windows update
site. You
only need to allow that to run when you going to the windows update
site.
Otherwise it can be denied

Also unless you remove ALL of the Norton/Symantec products you'll get
a LU (Live Update) pop-up screen asking for permission to sign on.

Lastly, since you said your somewhat challenged by computers I would
also suggest buying 'XP for dummies' (It's just a name)

http://www.dummies.com/WileyCDA/DummiesTitle/productCd-0764573268.html

They should have a copy at your local bookstore.



Hope this helps,

Robert

 

[Robert]

Hello Smokey,

I would check your cookies as suggested and I would add microsoft's
update site:

http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us

You should be able to do updates, the fact that you can't indicates
there is a problem there. I would get rid of Norton anitvirus and
firewall; they are a resource hog and cause nothing but problems. I
also had the same Norton set-up and saw no end to the problems it
caused. Many people suggested the same thing to me and I finally
decided to get rid of it and glad I did and haven't had any problems
since then. I understand where your coming from as far as being
computer challenged and your frustration. There's just so much out
there to understand but you don't have to know everything and if you
take it steps it helps. Dell is a good product and I don't think your
problem resides with Dell but with Norton.

This what I have set up for my computer after I got rid of Norton and
it's all free!

AVG- this is for antivirus -http://free.grisoft.com/doc/1( click on
the free basic protection download and follow instructions) go slowly
and you shouldn't have any problems

Comodo - this is for your firewall-http://www.personalfirewall.comodo.com/
(click the download now button for Comodo free firewall(center area)
and follow instructions.

Spybot - this for anti spyware -http://www.safer-networking.org/en/download/index.html
(click on download) and follow instructions

A-squared - this is for anti-malware remover -http://www.emsisoft.com/en/software/free/
(clcik on download, then click on A-squared 3.0 and follow
instructions)

Here's a definition for malware to give you some idea:http://en.wikipedia.org/wiki/Malware

Here's a great search tool, that you can use to find answers to most
questions or just to search for just about anything:http://www.dogpile.com/

I know all of this sounds daunting but if you just take your time and
follow instructions you'll be ok. The following was advice given to me
when I did the same thing and hope this helps.

Did you remove Live Update from Add/Remove programs? I recollect that
has to be done as well as removing the main program. Then check in
services to see if any Norton or Live Update services are still
installed. Go to Start | Run | services.msc to see those. Also did
you download and run the removal utility from Symantec for your
version of Norton? (remember to do this)

(Once changed, Comodo will start giving you pop-up screens for you to
decide whether you want to allow programs such as the example below.
Usually you can be safe by clicking 'remember' and then clicking the
allow button. After your computer is set-up these will gradually
become less and less over time, although they occassionally pop-up.
Just read what it says.) The below is an example of what I mean; I
didn't know what Svchost was:

Svchost.exe is needed to check for updates at the windows update
site. You
only need to allow that to run when you going to the windows update
site.
Otherwise it can be denied

Also unless you remove ALL of the Norton/Symantec products you'll get
a LU (Live Update) pop-up screen asking for permission to sign on.

Lastly, since you said your somewhat challenged by computers I would
also suggest buying 'XP for dummies' (It's just a name)

http://www.dummies.com/WileyCDA/DummiesTitle/productCd-0764573268.html

They should have a copy at your local bookstore.

Hope this helps,

Robert- Hide quoted text -

- Show quoted text -

I just thought about this and you shouldn't have to add the microsoft
update site and would be redundant to do so. It should work as I
previously mentioned.

Robert

 

[Robert]

I have a strange problem with a couple of the websites that I'm a
member of. I'll type in my i.d. and password, then when I hit "enter"
the password disappears and I can't get in. It's not because of my
caps lock or that it's the wrong password and in the past they worked
fine. Any ideas will be greatly appreciated.

Smokey

Hello Smokey,
As I posted on ASP, your Direcway computer connection may be part of
the problem your having. If possible, I would switch to DSL. If your
paying for a service it should be constant not fast one moment and
slow like dial-up the next. Also, if you don't already own one I would
buy a surge protector. Just a thought.

Robert