I
IOPBlues
My HP Pavillion dv 2020 laptop has two user accounts, one being Administrator
the other being me. It sat unused while I was on vacation for about 2
weeks.
When I returned, I started up my computer, and chose my user account, and it
asked for my password. I typed in the password but it did not recognize it! I
tried turning on caps lock (just in case I accidentally had it on when I
typed the password previously), and I even tried to move my fingers one key
to the left and one key to the right (in case I have quickly typed in without
actually noting the keys). Nothing worked. When I shut down and restarted my
computer, windows did not recognize me again! I booted in Safe mode and was
able to log in using the administrator account so I then changed the
passwords, added a new account and rebooted. Still, I co9ould not log in.
fter resetting the password, I could log in, and tried the following:
So, my question is, do you know what the problem is? And how do I solve it
so I can keep my current user account without having to move all my files,
settings and emails onto a new user account?
the other being me. It sat unused while I was on vacation for about 2
weeks.
When I returned, I started up my computer, and chose my user account, and it
asked for my password. I typed in the password but it did not recognize it! I
tried turning on caps lock (just in case I accidentally had it on when I
typed the password previously), and I even tried to move my fingers one key
to the left and one key to the right (in case I have quickly typed in without
actually noting the keys). Nothing worked. When I shut down and restarted my
computer, windows did not recognize me again! I booted in Safe mode and was
able to log in using the administrator account so I then changed the
passwords, added a new account and rebooted. Still, I co9ould not log in.
fter resetting the password, I could log in, and tried the following:
So, my question is, do you know what the problem is? And how do I solve it
so I can keep my current user account without having to move all my files,
settings and emails onto a new user account?