HP Pavillion dv2020 password problems


I

IOPBlues

My HP Pavillion dv 2020 laptop has two user accounts, one being Administrator
the other being me. It sat unused while I was on vacation for about 2
weeks.
When I returned, I started up my computer, and chose my user account, and it
asked for my password. I typed in the password but it did not recognize it! I
tried turning on caps lock (just in case I accidentally had it on when I
typed the password previously), and I even tried to move my fingers one key
to the left and one key to the right (in case I have quickly typed in without
actually noting the keys). Nothing worked. When I shut down and restarted my
computer, windows did not recognize me again! I booted in Safe mode and was
able to log in using the administrator account so I then changed the
passwords, added a new account and rebooted. Still, I co9ould not log in.
fter resetting the password, I could log in, and tried the following:


So, my question is, do you know what the problem is? And how do I solve it
so I can keep my current user account without having to move all my files,
settings and emails onto a new user account?
 
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P

Pegasus \(MVP\)

IOPBlues said:
My HP Pavillion dv 2020 laptop has two user accounts, one being
Administrator
the other being me. It sat unused while I was on vacation for about 2
weeks.
When I returned, I started up my computer, and chose my user account, and
it
asked for my password. I typed in the password but it did not recognize
it! I
tried turning on caps lock (just in case I accidentally had it on when I
typed the password previously), and I even tried to move my fingers one
key
to the left and one key to the right (in case I have quickly typed in
without
actually noting the keys). Nothing worked. When I shut down and restarted
my
computer, windows did not recognize me again! I booted in Safe mode and
was
able to log in using the administrator account so I then changed the
passwords, added a new account and rebooted. Still, I co9ould not log in.
fter resetting the password, I could log in, and tried the following:


So, my question is, do you know what the problem is? And how do I solve it
so I can keep my current user account without having to move all my files,
settings and emails onto a new user account?

I'm a little confused. You said:
I booted in Safe mode and was able to log in using the
administrator account so I then changed the passwords, added
a new account and rebooted. Still, I co9ould not log in. fter
resetting the password, I could log in, and tried the following:

It sounds as if you did this:
1. Boot into Safe Mode.
2. Log on as Administrator.
3. Reset the passwords (which passwords?).
4. Create a new account (what name?).
5. Boot into Normal Mode.
6. Try to log in (under which account?) - unsuccessful.
7. Reset the password (how?).
8. Logged in successfully (under which account).
9. Tried the following (the following what?).
Could you clarify the question marks in this step-by-step list?
 

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