Administrator folder not accessible


R

Radek

I have HP pavilion zv5000 laptop running Windows XP Pro version 2002 Service
Pack 3 with all recent upgrades. I can not access folder c:\documents and
settings\administrator. It was my daughter’s laptop and she forgot windows
user password. Fortunately she had only user password, so I was able to log
in using Administrator for the user name and blank password. After logging in
as administrator I changed both user name and password for both user and
administrator account. I used the same user name and password for both
accounts. I noticed when I do alt ctrl del twice on the HP Logon page after
windows start that Windows XP Pro logon window pops up with “hp†pre typed in
the user name field. Also, in Computer Management utilities there are four
Support accounts and one of those is HP’s. Is Administrator folder password
protected by one of these Support Group? How can I find out, and unlock it.
I found this locked folder why trying to stop AIM from loading on startup,
and to delete some icons from the right side of the Task Bar by the clock. I
still can not figure it up. Can you help with this too please?

Thanks,

Radek
 
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P

Pegasus [MVP]

Radek said:
I have HP pavilion zv5000 laptop running Windows XP Pro version 2002
Service
Pack 3 with all recent upgrades. I can not access folder c:\documents and
settings\administrator. It was my daughter's laptop and she forgot windows
user password. Fortunately she had only user password, so I was able to
log
in using Administrator for the user name and blank password. After logging
in
as administrator I changed both user name and password for both user and
administrator account. I used the same user name and password for both
accounts. I noticed when I do alt ctrl del twice on the HP Logon page
after
windows start that Windows XP Pro logon window pops up with "hp" pre typed
in
the user name field. Also, in Computer Management utilities there are four
Support accounts and one of those is HP's. Is Administrator folder
password
protected by one of these Support Group? How can I find out, and unlock
it.
I found this locked folder why trying to stop AIM from loading on startup,
and to delete some icons from the right side of the Task Bar by the clock.
I
still can not figure it up. Can you help with this too please?

Thanks,

Radek

If you cannot access a folder while logged on as Administrator then you need
to seize ownership of it. Click Start / Help and look for help on Ownership
if unsure how it's done.
 
R

Radek

Hi Pegasus,
I followed your instructions, but when I open properties windows for this or
any other folder there is no security tab. Meantime I opened "Owner" column
in the explorer, and it shows Administrators. Also, The "date Created" and
"Date Modified" show 2/12/2004, which is the about time my daughter got
refurbished replacement laptop from HP service. What do I do next?
Please let me know,
Radek
 
M

Malke

Radek said:
Hi Pegasus,
I followed your instructions, but when I open properties windows for this
or any other folder there is no security tab. Meantime I opened "Owner"
column in the explorer, and it shows Administrators. Also, The "date
Created" and "Date Modified" show 2/12/2004, which is the about time my
daughter got refurbished replacement laptop from HP service. What do I do
next? Please let me know,
Radek

Refurbished laptop with user accounts you can't get into = restore to
factory condition. Press F10 as the computer is starting up to get into
HP's recovery process. Click the Advanced options and do a full destructive
factory restore.

Malke
 
P

Pegasus [MVP]

OK, let's put this to the test. Please do this:
1. Log on as Administrator
2. Click Start / Run
3. Type the three letters cmd
4. Click the OK button.
5. Type the following commands **verbatim**: Press Enter after each command.
echo %date% %time% >> c:\test.txt
set user >> c:\test.txt
subinacl /file "c:\documents and settings\administrator" | find /i
"owner" >> c:\test.txt
cacls "c:\documents and settings\administrator" 1>> c:\test.txt 2>>&1
dir "c:\documents and settings\administrator" 1>> c:\test.txt 2>>&1
copy %comspec% "c:\documents and settings\administrator" 1>>
c:\test.txt 2>>&1
notepad c:\test.txt
6. Paste the contents of c:\test.txt into your reply.

You can download subinacl.exe as part of the Windows Resource Kit from the
Microsoft site or from the following link (but only for a limited period):
http://www.hotlinkfiles.com/files/2504303_py7np/subinacl.exe
 
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P

Pegasus [MVP]

Johnw said:
After serious thinking Radek wrote :

Are you getting an error message or number?

The OP gets "'subinacl' is not recognized as an internal or external
command, operable program or batch file" because the command is not
installed by default. I anticipated this and I dealt with it but my detailed
advice appears to fall on deaf ears.
 
R

Radek

Pegasus,
You got to give me a break. I am getting overwhelmed by all this. I
downloaded subinacl.exe but it will not run. I double click on the file, the
prompt screen comes on, and shuts off. In the properties window I unblocked
it, run as with administrator privileges, turned of virus protection, and
still will not run. This thing drives me crazy. I changed windows domain
administrator user name back to Administrator and now I can open
administrator folder. However all the folders are read only and I can not
change this with either account even thou both are shown as computer
administrator accounts. Something got messed up when I changed my daughter’s
password. If somebody knows how to fix it please let me know, but I have to
take a break for couple of days.
Thanks for your help,
Radek
 
P

Pegasus [MVP]

Radek said:
Pegasus,
You got to give me a break. I am getting overwhelmed by all this. I
downloaded subinacl.exe but it will not run. I double click on the file,
the
prompt screen comes on, and shuts off. In the properties window I
unblocked
it, run as with administrator privileges, turned of virus protection, and
still will not run. This thing drives me crazy. I changed windows domain
administrator user name back to Administrator and now I can open
administrator folder. However all the folders are read only and I can not
change this with either account even thou both are shown as computer
administrator accounts. Something got messed up when I changed my daughter's
password. If somebody knows how to fix it please let me know, but I have
to
take a break for couple of days.
Thanks for your help,
Radek

In my recipe I took great care to number the various steps so that we both
know exactly where we are. Your reply does not refer to any of these steps,
hence I do not know where you are and where the problem occurs. The
"double-click" you refer to is particularly puzzling - my recipe directs you
to a Command Prompt where the mouse is inoperative. If you keep having
problems then I suggest you spend the time and jut down in a step-by-step
manner what you do and what happens. Alternatively you could ask a
computer-savvy friend to help you resolve this issue.

Enjoy your break!
 
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J

Jim

Radek said:
Pegasus,
You got to give me a break. I am getting overwhelmed by all this. I
downloaded subinacl.exe but it will not run. I double click on the file,
the
prompt screen comes on, and shuts off. In the properties window I
unblocked
it, run as with administrator privileges, turned of virus protection, and
still will not run. This thing drives me crazy. I changed windows domain
administrator user name back to Administrator and now I can open
administrator folder. However all the folders are read only and I can not
change this with either account even thou both are shown as computer
administrator accounts. Something got messed up when I changed my daughter's
password. If somebody knows how to fix it please let me know, but I have
to
take a break for couple of days.
Thanks for your help,
Radek
The subinacl.exe program must be run within the cmd view. It will behave as
you stated if you try to run it within Windows.
Jim
 
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