Problems with MS Excel Help (Office 2000 SR-1 Small Business)

[Don]

Just recently, when I go to help, when I click the "See
Also" items, I get "an error has occurred in the script on
this page" from Internet Explorer running script. Other
data is:
Line: 1
Char: 1
Error: Object doesn't support this property and Method.
Code: 0
URL: mkMSITStore:C:\Program%20Files\Microsoft%
20Office\Office\1033\xlmain9.chm::/html/xlfctSIN.htm

Also, in VBA help, for objects the items usually at the
top of the page for properties, methods, events, etc. are
replsaced by a small box with a period in it, and clicking
these does nothing.

I have uninstalled and re-installed to no avail.

Thanks,
Don

 

[Pete Lees]

Don,

Just recently, when I go to help, when I click the "See
Also" items, I get "an error has occurred in the script on
this page" from Internet Explorer running script.

This problem is described in Microsoft Knowledge Base article 822989
(http://support.microsoft.com/?kbid=822989). Unless you're a Windows
2000 user who has installed Service Pack 4, the solution should be to
apply Critical Update 811630, which is available from here:

http://support.microsoft.com/?kbid=811630

There have been a number of reports that installing Service Pack 4 for
Windows 2000 *causes* this problem. The solution in this case is first
to run this command from a command prompt:

regsvr32 /u <drive>:/winnt/system32/hhctrl.ocx

and then run this command:

regsvr32 <drive>:/winnt/system32/hhctrl.ocx

The first command unregisters the HTML Help ActiveX control, which is
what provides the navigation features in the help files; the second
command re-registers the control. This should fix the broken registry
entries that are responsible for the problem.

 

[Don]

Pete,

I already have this update installed. Any other ideas?

Thanks,
Don

 

[Pete Lees]

Don,

I already have this update installed. Any other ideas?

Can you check the version number of hhctrl.ocx on your machine? Browse
to the %windir%/system32 directory in Windows Explorer, right-click
the hhctrl.ocx file, and then select Properties from the context menu.

If the version number is neither 5.2.3735.1 (Windows 2000) nor
5.2.3735.0 (all other versions of Windows) then the 811630 update may
have failed to install, or perhaps it has been overwritten by another
patch that has downgraded the version. The latter shouldn't ordinarily
happen, but I've seen a few reports from users stating that this
occurred on their machines.

Which version of Windows are you using?