Problems Using Help and Support Center for Windows XP Home Edition

[Guest]

when trying to use the Help and Support Center for Windows XP Home Edition,
I cannot see the graphics, (.gif .ico etc) Just boxes with a red X in them.
Also when there is an hyperlink in the body of the help text and I click on
it I get an error message:
Cannot display the page
The page you are trying to view cannot be displayed. This may be because:
If you are trying to view this content over the network, there may be
network congestion or a problem with your connection.
There might be an error in the page's address.
The page might not be available.
Please check your network connection or try another page.

I DO NOT have any problems with graphics or icons on any other program or
website.

I appreciate any help or suggestions.

 

[Ramesh [MVP]]

This might help:

Clicking "Related Topics" and other hyperlinks cause "Cannot display the page" error in Help and Support Center:
http://www.winxptutor.com/helpctrscripting.htm

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org

when trying to use the Help and Support Center for Windows XP Home Edition,
I cannot see the graphics, (.gif .ico etc) Just boxes with a red X in them.
Also when there is an hyperlink in the body of the help text and I click on
it I get an error message:
Cannot display the page
The page you are trying to view cannot be displayed. This may be because:
If you are trying to view this content over the network, there may be
network congestion or a problem with your connection.
There might be an error in the page's address.
The page might not be available.
Please check your network connection or try another page.

I DO NOT have any problems with graphics or icons on any other program or
website.

I appreciate any help or suggestions.

 

[Guest]

When I type Regedit all I received was a window with
Persistant Handler in the left pane and an
icon with AB and the word default in the right.
I did not find any 1400 or other number.

I tried to type in
regedit HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\Zones\0

and received an error saying it Cannot Import Settings\Zones\0

Am I doing something wrong?

 

[Guest]

I did find the HKey Etc when I typed Regedit. I checked 1400 in Zone 0 in
both locations and they were already set to 0 with hexidecimal selected. Any
other hints?
Thanks!

 

[Ramesh [MVP]]

Which page in Help Center causes this problem? Navigation path would help me.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


I did find the HKey Etc when I typed Regedit. I checked 1400 in Zone 0 in
both locations and they were already set to 0 with hexidecimal selected. Any
other hints?
Thanks!

 

[Guest]

I cannot see any Graphics, illistrations or pictures anywhere in the Help &
Support Center

Here are a few of the links that give me the

Cannot display the page
The page you are trying to view cannot be displayed. This may be because:
If you are trying to view this content over the network, there may be
network congestion or a problem with your connection.
There might be an error in the page's address.
The page might not be available.
Please check your network connection or try another page.


ms-its:C:\WINDOWS\Help\howto.chm::/EXEC=,mmc.exe, /s CHM=ntshared.chm
FILE=alt_url_windows_component.htm

MS-ITS:C:\WINDOWS\Help\network.chm::/HELP=glossary.hlp TOPIC=gls_server_only

ms-its:C:\WINDOWS\Help\howto.chm::/EXEC=,msimn.exe, CHM=ntshared.chm
FILE=alt_url_windows_component.htm

MS-ITS:C:\WINDOWS\Help\network.chm::/HELP=glossary.hlp TOPIC=gls_workgroup

ms-its:C:\WINDOWS\Help\netcfg.chm::/EXEC=,firewall.cpl, CHM=ntshared.chm
FILE=alt_url_windows_component.htm

 

[Ramesh [MVP]]

Thanks for the links, but they open in IE (when typed in Start/Run). Navigation path from Help Center page would help me.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


I cannot see any Graphics, illistrations or pictures anywhere in the Help &
Support Center

Here are a few of the links that give me the

Cannot display the page
The page you are trying to view cannot be displayed. This may be because:
If you are trying to view this content over the network, there may be
network congestion or a problem with your connection.
There might be an error in the page's address.
The page might not be available.
Please check your network connection or try another page.


ms-its:C:\WINDOWS\Help\howto.chm::/EXEC=,mmc.exe, /s CHM=ntshared.chm
FILE=alt_url_windows_component.htm

MS-ITS:C:\WINDOWS\Help\network.chm::/HELP=glossary.hlp TOPIC=gls_server_only

ms-its:C:\WINDOWS\Help\howto.chm::/EXEC=,msimn.exe, CHM=ntshared.chm
FILE=alt_url_windows_component.htm

MS-ITS:C:\WINDOWS\Help\network.chm::/HELP=glossary.hlp TOPIC=gls_workgroup

ms-its:C:\WINDOWS\Help\netcfg.chm::/EXEC=,firewall.cpl, CHM=ntshared.chm
FILE=alt_url_windows_component.htm

 

[Guest]

Start
Help & Support
Networking and the Web
Home and Small Office Networking
Welcome to Home and Small OFfice Networking

Now on the right pane there is a box with a smaller box containing a red X
in front of Overview: Introducing Home Networking
When I click on Overview: Intorducing Home Networking I receive the
following error
The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be
experiencing technical difficulties, or you may need to adjust your browser
settings.

--------------------------------------------------------------------------------

Please try the following:

Click the Refresh button, or try again later.

If you typed the page address in the Address bar, make sure that it is
spelled correctly.

To check your connection settings, click the Tools menu, and then click
Internet Options. On the Connections tab, click Settings. The settings should
match those provided by your local area network (LAN) administrator or
Internet service provider (ISP).
See if your Internet connection settings are being detected. You can set
Microsoft Windows to examine your network and automatically discover network
connection settings (if your network administrator has enabled this setting).
Click the Tools menu, and then click Internet Options.
On the Connections tab, click LAN Settings.
Select Automatically detect settings, and then click OK.
Some sites require 128-bit connection security. Click the Help menu and then
click About Internet Explorer to determine what strength security you have
installed.
If you are trying to reach a secure site, make sure your Security settings
can support it. Click the Tools menu, and then click Internet Options. On the
Advanced tab, scroll to the Security section and check settings for SSL 2.0,
SSL 3.0, TLS 1.0, PCT 1.0.
Click the Back button to try another link.



Cannot find server or DNS Error
Internet Explorer

The paths that I entered on the previous message is the paths for the Blue
Highlighted hyperlinks in the help center documents that will not work for me.

 

[Ramesh [MVP]]

See if this helps. Click Start/Run and type:

regsvr32 itss
regsvr32 jscript
regsvr32 hhctrl.ocx
regsvr32 /i mshtml
regsvr32 /i shdocvw

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


Start
Help & Support
Networking and the Web
Home and Small Office Networking
Welcome to Home and Small OFfice Networking

Now on the right pane there is a box with a smaller box containing a red X
in front of Overview: Introducing Home Networking
When I click on Overview: Intorducing Home Networking I receive the
following error
The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be
experiencing technical difficulties, or you may need to adjust your browser
settings.

--------------------------------------------------------------------------------

Please try the following:

Click the Refresh button, or try again later.

If you typed the page address in the Address bar, make sure that it is
spelled correctly.

To check your connection settings, click the Tools menu, and then click
Internet Options. On the Connections tab, click Settings. The settings should

<snip>

 

[Guest]

rI have tried all your suggestions but nothing has seemed to work. Are there
any things i can do to make it work?

 

[Ramesh [MVP]]

Someone wrote that installing the update 811630 helped. (For pre-SP2)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;811630

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


rI have tried all your suggestions but nothing has seemed to work. Are there
any things i can do to make it work?

 

[Guest]

That only will work for computers not having service pack 2, actually not
having any service packs but i have got service pack 2. Is there any way of
solving this? What exactly is causing this problem?

 

[Ramesh [MVP]]

Not sure what is causing the problem, but an earlier update from MS sets the kill-bit for hhctrl.ocx. Q811630 issues a updated copy of hhctrl.ocx and removes the kill-bit.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


That only will work for computers not having service pack 2, actually not
having any service packs but i have got service pack 2. Is there any way of
solving this? What exactly is causing this problem?

 

[Guest]

I am using XP sp2. Should I try the Q811630.

I tried your suggestion to
Click Start/Run and type:
It did not help

 

[Ramesh [MVP]]

Nope. SP2 already has the updated version.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


I am using XP sp2. Should I try the Q811630.

I tried your suggestion to
Click Start/Run and type:
It did not help

 

[Trent©]

I am using XP sp2. Should I try the Q811630.

I tried your suggestion to
Click Start/Run and type:

It did not help

Try this...(worked for me twice so far)...

Flash the latest BIOS.

Then install all the latest install files from your mb
mfger...chipset, video, lan, audio, etc...pretty much in that order.

Then go into IE and disable ALL add-ons. When I did this, I was
prompted to reinstall the required add-on when necessary...which I
did.

Also, right click on some of the frames, pictures, etc. in your
browser and make sure they're associated with the programs you
intended...and that you have the latest version of that particular
program.

Caveat: If you don't feel comfortable with doing the above...DON'T.

Good luck...let us know.


Have a nice one...

Trent

Budweiser: Helping ugly people have sex since 1876!

 

[Guest]

Start
Help & Support
Networking and the Web
Home and Small Office Networking
Welcome to Home and Small OFfice Networking

Now on the right pane there is a box with a smaller box containing a red X
in front of Overview: Introducing Home Networking
When I click on Overview: Intorducing Home Networking I receive the
following error
The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be
experiencing technical difficulties, or you may need to adjust your browser
settings.

--------------------------------------------------------------------------------

Please try the following:

Click the Refresh button, or try again later.

If you typed the page address in the Address bar, make sure that it is
spelled correctly.

To check your connection settings, click the Tools menu, and then click
Internet Options. On the Connections tab, click Settings. The settings should
match those provided by your local area network (LAN) administrator or
Internet service provider (ISP).
See if your Internet connection settings are being detected. You can set
Microsoft Windows to examine your network and automatically discover network
connection settings (if your network administrator has enabled this setting).
Click the Tools menu, and then click Internet Options.
On the Connections tab, click LAN Settings.
Select Automatically detect settings, and then click OK.
Some sites require 128-bit connection security. Click the Help menu and then
click About Internet Explorer to determine what strength security you have
installed.
If you are trying to reach a secure site, make sure your Security settings
can support it. Click the Tools menu, and then click Internet Options. On the
Advanced tab, scroll to the Security section and check settings for SSL 2.0,
SSL 3.0, TLS 1.0, PCT 1.0.
Click the Back button to try another link.



Cannot find server or DNS Error
Internet Explorer

The paths that I entered on the previous message is the paths for the Blue
Highlighted hyperlinks in the help center documents that will not work for me.