help file corrupted

[Guest]

i hav been using windows xp home ed. with sp2, when i click on Help and
Support button and wrote any problem or any thing in its Search OR open its
Index and click display it gives me an error ie.
"
Cannot display the page
The page you are trying to view cannot be displayed. This may be because:
If you are trying to view this content over the network, there may be
network congestion or a problem with your connection.
There might be an error in the page's address.
The page might not be available.
Please check your network connection or try another page.

"

i think its help file gets corrupted....how do i recover help file...plz
help me in solving this problem.....

 

[José Gallardo]

Try this:

http://www.kellys-korner-xp.com/top10faqs.htm

"Why doesn't Help and Support work?" section

 

[Guest]

The site wants me to do followiing things :
a. Click Start, click Run, type "cmd" (without the quotation marks), and
then click OK to open a command prompt.
Type "net stop helpsvc" (without the quotation marks), and then press
ENTER.
b. Type "cd /d windir\pchealth\helpctr" (without the quotation marks), where
windir is the Windows folder, and then press ENTER.
c. Type "rd packagestore /s /q" (without the quotation marks), and then
press ENTER.
d. Type "cd binaries" (without the quotation marks), and then press ENTER.
e. Type "start /w helpsvc /svchost netsvcs /regserver /install" (without the
quotation marks), and then press ENTER.
f. If any of the following processes are running, stop them: helpsvc.exe
helphost.exe helpctr.exe


But my prob is that in my c:\windows\pchealth\helpctr packagestore folder
is missing and also doesnot have files in C:\WINDOWS\Help

 

[José Gallardo]

Start > Run and type in

%windir%\inf

Locate the file "pchealth.inf", right click on it and choose "Install".
You may need XP CD. After this, restart Windows.