Problems printing to network printer with Word XP

[Ralph Avery]

My wife is using Microsoft Office XP on a Windows XP pro
machine. We have a network printer connected to a Windows
2000 machine that she prints to. When she prints from
Word XP there are a ton of problems.

1. She can't print directly by clicking the print
button. She needs to go to File...Print...

2. We can't seem to get a page to print in Landscape
orientation. No matter what we do. It works fine in
every other application including Excel.

3. Sometimes when she sets the orientation for the
printer it crashes and she has to do a recovery of her
document.

4. Sometimes when she gets it to print, it will just
starte printing pages until the printer has to be
physically shut down or it will never stop. (The actual
document, not a garbage page.)

I've tried to duplicate the issues within other
applications, but it only happens in Word.

Any help you could offer would be greately appreciated.

P.S. Forgive me if this question has already been
posted. I looked, but I couldn't find it anywhere.

Thanks,

Ralph

 

[Chuck]

Have you tried updating the print drivers on your wife's computer?

 

[TF]

Possibly the printer driver may be corrupt or not properly installed for
some reason. I suggest that you delete the printer and reinstall it but make
sure that you have the latest driver for your printer.

--
Terry Farrell - Word MVP
http://www.mvps.org/word/

My wife is using Microsoft Office XP on a Windows XP pro
machine. We have a network printer connected to a Windows
2000 machine that she prints to. When she prints from
Word XP there are a ton of problems.

1. She can't print directly by clicking the print
button. She needs to go to File...Print...

2. We can't seem to get a page to print in Landscape
orientation. No matter what we do. It works fine in
every other application including Excel.

3. Sometimes when she sets the orientation for the
printer it crashes and she has to do a recovery of her
document.

4. Sometimes when she gets it to print, it will just
starte printing pages until the printer has to be
physically shut down or it will never stop. (The actual
document, not a garbage page.)

I've tried to duplicate the issues within other
applications, but it only happens in Word.

Any help you could offer would be greately appreciated.

P.S. Forgive me if this question has already been
posted. I looked, but I couldn't find it anywhere.

Thanks,

Ralph