Problems opening Outlook

[Al]

When I click on any of the shortcuts or even the
outlook.exe icon, a window (Title window?) showing
Outlook 2000 opens and hangs. Using Ctl-Alt-Del I can
close the window otherwise it just sits there and goes
nowhere. I tried using the procedure in Article
252304, "Unable to open the outlook window when you start
outlook." I modified the registry according to the
instructions, but there was no change. I restored the
registry to its original state.
What else can I try to get this to open? Thanks.

 

[neo [mvp outlook]]

Does Outlook start in safe mode?

How to:
* Select Start | Run
* Type: outlook.exe /safe
* OK button

If the answer is yes, try renaming outcmd.dat to outcmd.bak while all e-mail
enabled applications are closed.

 

[Guest]

Thanks for the tips....I haven't tried them yet...but
wanted to thank you for your advice...I'll let you know
how it turns out.

-----Original Message-----
Does Outlook start in safe mode?

How to:
* Select Start | Run
* Type: outlook.exe /safe
* OK button

If the answer is yes, try renaming outcmd.dat to outcmd.bak while all e-mail
enabled applications are closed.
--
Neo [MVP Outlook]
Due to the Swen virus, all e-mails sent to this account will be deleted
w/out reading.

When I click on any of the shortcuts or even the
outlook.exe icon, a window (Title window?) showing
Outlook 2000 opens and hangs. Using Ctl-Alt-Del I can
close the window otherwise it just sits there and goes
nowhere. I tried using the procedure in Article
252304, "Unable to open the outlook window when you start
outlook." I modified the registry according to the
instructions, but there was no change. I restored the
registry to its original state.
What else can I try to get this to open? Thanks.

.