Problems Disabling Word as email Editor

[Mary Patricia]

We're running Windows XP, Office XP, and it is a Windows 2000 domain. About
a week ago, we forced out a GPO to set Word as the email editor for all
users. We have since rolled that back--- set the policy to Not Configured---
allowing the users to make their choice as they see fit. Since then, I have
a couple of users who we cannot get Word turned off as the email editor. The
selection box is still greyed out. Have refreshed the Group Policy (gpupdate
from the PC) and attempted to edit the registry keys as referenced in
KB903218. Still no success!

If another user logs into the same PC, they're successful so I am fairly
confident that this is a user profile issue but I really would like to avoid
changing the user's profile--- among the affected users are some of our
attorneys and they can be difficult to coax into this action.

Any suggestions?

 

[Roady [MVP]]

Did you perform the gpupdate /force logged on as that user?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
We're running Windows XP, Office XP, and it is a Windows 2000 domain. About
a week ago, we forced out a GPO to set Word as the email editor for all
users. We have since rolled that back--- set the policy to Not Configured---
allowing the users to make their choice as they see fit. Since then, I have
a couple of users who we cannot get Word turned off as the email editor. The
selection box is still greyed out. Have refreshed the Group Policy (gpupdate
from the PC) and attempted to edit the registry keys as referenced in
KB903218. Still no success!

If another user logs into the same PC, they're successful so I am fairly
confident that this is a user profile issue but I really would like to avoid
changing the user's profile--- among the affected users are some of our
attorneys and they can be difficult to coax into this action.

Any suggestions?

 

[Mary Patricia]

Yes, we ran it with the creds of the logged-in user.

 

[Roady [MVP]]

That should do it. Otherwise try fooling the system by moving both the user
and the computerobject to another OU where the policy doesn't apply on.
Restart the computer and force the update again. Restart the computer and
check if the policy indeed now no longer is applied. Shut down the computer.
Move both objects back to their original location, boot the computer and
reapply the policy.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data