Problems connecting with Remote Desktop

[Guest]

When anyone sends an invitation to me by either email or messenger for remote assistance, I can accept the invite but nothing happens. Both computers just sit there. I've got Remote Desktop capabilities and the computer is set up to allow remote assistance invites. All the other techs in the office are able to do this, it only seems to be affecting me. Any solutions would be great.

 

[Huei Wang [MSFT]]

Does it ever got disconnect, in other word, does remote assistance bring up
message saying it can't connect? what happen if you let you sit for, I
believe is about 5 mins but you might want to wait longer ?
also, do you have anyone on the other end to accept remote assistance
connection request?


--


This posting is provided "AS IS" with no warranties, and confers no rights.

When anyone sends an invitation to me by either email or messenger for

remote assistance, I can accept the invite but nothing happens. Both
computers just sit there. I've got Remote Desktop capabilities and the
computer is set up to allow remote assistance invites. All the other techs
in the office are able to do this, it only seems to be affecting me. Any
solutions would be great.

 

[Guest]

It doesn't even connect if I'm the one accepting the invitation. If I SEND one however, it works just fine. Someone can remote into my system but I can't go into theirs. Let me specify that it only happens through the Remote Assistance option. I can TS in just fine. It won't work through IM or email however

----- Huei Wang [MSFT] wrote: ----

Does it ever got disconnect, in other word, does remote assistance bring u
message saying it can't connect? what happen if you let you sit for,
believe is about 5 mins but you might want to wait longer
also, do you have anyone on the other end to accept remote assistanc
connection request


--


This posting is provided "AS IS" with no warranties, and confers no rights

When anyone sends an invitation to me by either email or messenger fo

remote assistance, I can accept the invite but nothing happens. Bot
computers just sit there. I've got Remote Desktop capabilities and th
computer is set up to allow remote assistance invites. All the other tech
in the office are able to do this, it only seems to be affecting me. An
solutions would be great

 

[Huei Wang [MSFT]]

Ok, do you see any error message at all and what does it say? also, Remote
desktop and Remote Assistance is not really not the same.

--


This posting is provided "AS IS" with no warranties, and confers no rights.

It doesn't even connect if I'm the one accepting the invitation. If I SEND

one however, it works just fine. Someone can remote into my system but I
can't go into theirs. Let me specify that it only happens through the Remote
Assistance option. I can TS in just fine. It won't work through IM or email
however.

----- Huei Wang [MSFT] wrote: -----

Does it ever got disconnect, in other word, does remote assistance bring up
message saying it can't connect? what happen if you let you sit for, I
believe is about 5 mins but you might want to wait longer ?
also, do you have anyone on the other end to accept remote assistance
connection request?


--


This posting is provided "AS IS" with no warranties, and confers no rights.

When anyone sends an invitation to me by either email or messenger

for
remote assistance, I can accept the invite but nothing happens. Both
computers just sit there. I've got Remote Desktop capabilities and the
computer is set up to allow remote assistance invites. All the other techs
in the office are able to do this, it only seems to be affecting me. Any
solutions would be great.