Problems after new install

[Les Feinstein]

Hi.
Please excuse the somewhat long post.
I just set up a computer from scratch with Win2K Professional, and I'm
experiencing some problems that I can't resolve. Perhaps someone here
can help:

1. Sometimes, when I boot up the machine, it boots OK to the Windowas
desktop, and the mouse moves OK, but there's no response to any icon
clicks (such as my dial-up icon) for at least a minut or two.
CTRL-ALT_Delete during this dead time allows me to open the task
manager, which shows that Win 2000 is not responding. If I wait long
enough, it will eventually start responding, and behave normally foer
the rest of the session. If I choose Shutdown from task manager, I
get a window that says "CSC Notifications", can not end task, and I
have to force the task to end before I can shut down. What is causing
this, and what is CSC Notifications? Can it be turned off?

2. When I go into the START menu and choose HELP, then search for a
topic and choose display, the help information shows in the right-hand
pane (as it should). However, when I click any of the hyperlinks in
the right-hand pane, I get a message similar to the following:
"Internet Explorer Script Error. An error has occured in the script on
this page. Line: 519 Char: 9 Error: Object doesn't support this
property or method Code: 0 URL:
mkMSITStore:C:\WINNT\Help\windows.chm:/desktop_active_desk.htm
Do you want to continue running the script on this page?"
Of course, the numbers and URL vary, depending upon which link I
choose, but the message always occurs. Help!

3. Finally (not necessarily a problem), when I look at the programs
that are initiated at startup (using StartUp Cop), I see a program
called Synchronization Manager. Do you know what this does, and do I
need it to run?

Thanks for listening. I'd appreciate any answers you can provide.

 

[Guest]

Hi,

1. Suggest you can switch to task manager "processes" view to check which
process used up your CPU resource via "sort by CPU" (click on the "CPU"
column label), also you can notice if there is any network activity by
enabling network tray icon. Of course, performance monitor from a remote
location is always the best way to diagnose this situation.

CSC... have you enabled offline folder? And have you enabled offline folder
notifications window accidentally? CSC=Client Side Caching, and offline
folder notifications window can be turned on via registry, please refer to
the following KB article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;225516


2. I've got a chance facing this problem and that may because of certain
file(s) in IE is corrupted. Try upgrading your IE to v.6, by new component
installation, the problem can probably be cured.


3. As mentioned in 1., you may have turned on offline folder or
synchronization somewhere. Synchronization Manager is a Win2K utility to
help perform content synchronization when user logon and logoff
(configurable).

Lawrence Tse

 

[Les Feinstein]

On Tue, 2 Nov 2004 00:13:01 -0800, Lawrence Tse

Lawrence, thanks for your response. My comments are interleaved with
your below.

Hi,

1. Suggest you can switch to task manager "processes" view to check which
process used up your CPU resource via "sort by CPU" (click on the "CPU"
column label), also you can notice if there is any network activity by
enabling network tray icon. Of course, performance monitor from a remote
location is always the best way to diagnose this situation.

OK, I'll take a look.

CSC... have you enabled offline folder? And have you enabled offline folder
notifications window accidentally? CSC=Client Side Caching, and offline
folder notifications window can be turned on via registry, please refer to
the following KB article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;225516

I haven't intentionally enabled offline folder notifications or CSC;
how can I tell, and how do I disable them?

2. I've got a chance facing this problem and that may because of certain
file(s) in IE is corrupted. Try upgrading your IE to v.6, by new component
installation, the problem can probably be cured.

This is a new installation, including IE 6, but I'll reload it, just
in case.

3. As mentioned in 1., you may have turned on offline folder or
synchronization somewhere. Synchronization Manager is a Win2K utility to
help perform content synchronization when user logon and logoff
(configurable).

I removed synchronization manage from startup using Startup Cop, but
it came back on the next re-boot. How do I keep it from starting?

Lawrence Tse

Thanks again.

 

[Les Feinstein]

OK, more information.

I downloaded and installed the MS update (SP1) for internet Explorer
6, and this corrected problem #2.

I checked task manager processes when I had the lockup (problem #1),
and the system idle process was using 99% of the CPU.
A correction to the problem description: Immediately after booting, I
CAN open programs, but I CANNOT open my dialup connection. If I first
try to open the dialup connection, I can't do anything for 2 or 3
minutes, then the dialup commences, and all operates normally from
then on (even disconnecting and re-dialing works immediately). I used
synchronization manager to shut down DNS caching and offline file
caching, and it made no difference.
Where do I go from here?