Problem

[Jeff Thoele]

My computer screwed up (I uninstalled something I shouldn't have) and I had
to have a tech reinstall a lot of stuff. Now I'm trying to reinstall
Microsoft Security Essentials and it tells me it can't reinstall because
it's already running but there is no green icon on the lower right, it's not
in Add/Remove Programs, when I do a search for it, it can't find it ,it's
not in Revo Uninstaller. When I go to the security center it tells me that
MSE is up to date and protecting my computer.
I have the same problem with Cloudmark DesktopOne except it's in Add/Remove
Programs but it won't uninstall it because it says that "the installation
source for this product is not available". It's in Revo Uninstaller but I
get the same message.
How can uninstall these two things.
Jeff

 

[SC Tom]

My computer screwed up (I uninstalled something I shouldn't have) and I
had to have a tech reinstall a lot of stuff. Now I'm trying to reinstall
Microsoft Security Essentials and it tells me it can't reinstall because
it's already running but there is no green icon on the lower right, it's
not in Add/Remove Programs, when I do a search for it, it can't find it
,it's not in Revo Uninstaller. When I go to the security center it tells
me that MSE is up to date and protecting my computer.
I have the same problem with Cloudmark DesktopOne except it's in
Add/Remove Programs but it won't uninstall it because it says that "the
installation source for this product is not available". It's in Revo
Uninstaller but I get the same message.
How can uninstall these two things.
Jeff

Although it's no longer supported by Microsoft, you can download and install
the Microsoft Installer Cleanup Utility from here:

http://majorgeeks.com/download.php?det=4459

Read this first for the notice at the beginning:

http://support.microsoft.com/kb/290301

I have used it in the past with success and no adverse side-effects. YMMV.

 

[Jeff Thoele]

That worked for Cloudmark but I still can't get MSE uninstalled. Any ideas?

 

[SC Tom]

There's another uninstaller that works with MSE and OneCare:
http://techtrickz.com/how-to/how-to-remove-microsoft-security-essential-mse-completely/
There's a link in the article to download it.

If that doesn't work, read this article:
http://www.brighthub.com/computing/smb-security/articles/69276.aspx

Hopefully one of those methods will work.
--
SC Tom

That worked for Cloudmark but I still can't get MSE uninstalled. Any
ideas?

 

[mm]

That worked for Cloudmark but I still can't get MSE uninstalled. Any ideas?

Don't toppost. It makes it harder for everyone else.

Just a guess, but could you install MSE on another computer and look
at the install log to see everyplace something gets changed. Then go
look at all thos places on your computer. Is the log detailed enough.

Also what does msconfig say about what you start at startup?

Ane what does cntl-alt-delete say about what is running and what
isn't? Each module starts one or more process.

 

[Tim Meddick]

Another point I should contribute to this topic is the fact that even if
you do manage to get your system to a state where it no-longer thinks that
MSSE is still installed and running, I found once that MSSE will NOT
re-install if a shortcut to it still exists in the Start Menu and the
shortcut is read-only.

It may sound like an obscure and outlandish point, but it's a simple thing
to overlook and will give you Installer Error message [0x80070643] every
time you try to re-install MSSE.

Personally, I would advise manually uninstalling MSSE from off your
system.....
http://www.brighthub.com/computing/smb-security/articles/69276.aspx

Try visiting the above link and scrolling down about half way to the :

"How to Remove Microsoft Security - Manually Uninstall Microsoft Security
Essentials"

....section.

==

Cheers, Tim Meddick, Peckham, London.

That worked for Cloudmark but I still can't get MSE uninstalled. Any
ideas?

 

[SC Tom]

Yeah, that's the same article link I posted yesterday. Either it didn't
work, or it hasn't been tried yet.
--
SC Tom

Another point I should contribute to this topic is the fact that even if
you do manage to get your system to a state where it no-longer thinks that
MSSE is still installed and running, I found once that MSSE will NOT
re-install if a shortcut to it still exists in the Start Menu and the
shortcut is read-only.

It may sound like an obscure and outlandish point, but it's a simple thing
to overlook and will give you Installer Error message [0x80070643] every
time you try to re-install MSSE.

Personally, I would advise manually uninstalling MSSE from off your
system.....
http://www.brighthub.com/computing/smb-security/articles/69276.aspx

Try visiting the above link and scrolling down about half way to the :

"How to Remove Microsoft Security - Manually Uninstall Microsoft Security
Essentials"

...section.

==

Cheers, Tim Meddick, Peckham, London.

 

[Tim Meddick]

Sorry, I honestly hadn't sussed out your contributed links...

I thought I was in the minority to advise trying a manual uninstall, versus
the suggestion to use the "Windows Installer Cleanup Tool".

==

Cheers, Tim Meddick, Peckham, London.

Yeah, that's the same article link I posted yesterday. Either it didn't
work, or it hasn't been tried yet.
--
SC Tom

Another point I should contribute to this topic is the fact that even if
you do manage to get your system to a state where it no-longer thinks
that MSSE is still installed and running, I found once that MSSE will
NOT re-install if a shortcut to it still exists in the Start Menu and
the shortcut is read-only.

It may sound like an obscure and outlandish point, but it's a simple
thing to overlook and will give you Installer Error message [0x80070643]
every time you try to re-install MSSE.

Personally, I would advise manually uninstalling MSSE from off your
system.....
http://www.brighthub.com/computing/smb-security/articles/69276.aspx

Try visiting the above link and scrolling down about half way to the :

"How to Remove Microsoft Security - Manually Uninstall Microsoft
Security Essentials"

...section.

==

Cheers, Tim Meddick, Peckham, London.

That worked for Cloudmark but I still can't get MSE uninstalled. Any
ideas?



My computer screwed up (I uninstalled something I shouldn't have) and
I had to have a tech reinstall a lot of stuff. Now I'm trying to
reinstall Microsoft Security Essentials and it tells me it can't
reinstall because it's already running but there is no green icon on
the lower right, it's not in Add/Remove Programs, when I do a search
for it, it can't find it ,it's not in Revo Uninstaller. When I go to
the security center it tells me that MSE is up to date and protecting
my computer.
I have the same problem with Cloudmark DesktopOne except it's in
Add/Remove Programs but it won't uninstall it because it says that
"the installation source for this product is not available". It's in
Revo Uninstaller but I get the same message.
How can uninstall these two things.
Jeff


Although it's no longer supported by Microsoft, you can download and
install the Microsoft Installer Cleanup Utility from here:

http://majorgeeks.com/download.php?det=4459

Read this first for the notice at the beginning:

http://support.microsoft.com/kb/290301

I have used it in the past with success and no adverse side-effects.
YMMV.

 

[Jeff Thoele]

I tried to manually uninstall it and the key isn't in the registry.
Should I install another antivirus?
Jeff