Problem with Shutdown ..any ideas please

[Fred]

I went to click Start then Turn Off Computer, and you should get 3
highlighted buttons - one being Standby Turn Off or Restart - the only 2
highlighted that I can use is Turn Off or Restart the Standby button wasn't
highlighted, when I click on Turn Off , it goes to shutdown , saves all
programmes and files Screen goes off then it automatically comes back on, I
have to hold button on tower for it to switch off. It will not switch off
for some reason ?

 

[Gerry Cornell]

Fred

Please check Event Viewer for Warning / Error Reports in the System and
Application logs for the last shutdown and post copies.

You can access Event Viewer by selecting Start, Administrative Tools, and
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&sd=tech

Part of the Description of the error will include a link, which you should
double click for further information. You can copy using copy and paste.
Often the link will, however, say there is no further information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double click
on the error you want to copy. In the window, which appears is a button
resembling two pages. Double click the button and close Event Viewer. Now
start your message (email) and do a paste into the body of the message. This
will paste the info from the Event Viewer Error Report complete with links
into the message. Make sure this is the first paste after exiting from Event
Viewer.


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[SimonRB]

It sounds like Power Management component (APM or ACPI) isn't running or
installed properly.

Do you know if your m/b supports ACPI or APM? How old is the machine?

 

[S.Sengupta]

Update your graphic card driver to resolve the issue.

Also see:-
How to troubleshoot hibernation and standby issues in Windows XP
http://support.microsoft.com/?kbid=907477&SD=tech

regards,
S.Sengupta[MS-MVP]

 

[Fred]

Thanks for the pointer, in fact it was a Logitech Track Ball that was
installed, once the old driver was removed it reverted to normal.

Rick

Update your graphic card driver to resolve the issue.

Also see:-
How to troubleshoot hibernation and standby issues in Windows XP
http://support.microsoft.com/?kbid=907477&SD=tech

regards,
S.Sengupta[MS-MVP]

I went to click Start then Turn Off Computer, and you should get 3
highlighted buttons - one being Standby Turn Off or Restart - the only 2
highlighted that I can use is Turn Off or Restart the Standby button
wasn't highlighted, when I click on Turn Off , it goes to shutdown ,
saves all programmes and files Screen goes off then it automatically
comes back on, I have to hold button on tower for it to switch off. It
will not switch off for some reason ?