problem with ipod itunes and quicktime

[tapyeno]

My daughter and I got presents yesterday of an ipod nano each but we
cant get i tunes/ quicktime working on the computer.

I had both of these before but they are not working now for some
reason.

Advice given on Apple site was to uninstall and then install again.

When I did this got the message:
"The installer encountered errors before iTunes could be configured.
To retry these options at a later time please run the installer again."

When I tried to start itunes, I get the error message appearng
"Quick time failed to initialise. Error # -2095. Please make sure Quick
Time is properly installed on this computer."

Now I cannot uninstall quicktime - getting error message:
"The following file does not exist or is not a valid uninstallation log
file, C\WINDOWS\System32\QuickTime\Uninstall.log"

What is that all about????

Please help - spent all day yesterday and 3 hours this morning on this
- got very upset daughter anf I am getting very frustrated!

Is it a fault with my computer or with the software??

Many thanks,

Pat Mahoney

 

[Bob Harris]

First, I read today that the Apple website has been overloaded with people
trying to buy songs, download software, etc. This might be related to your
problems, since as I recall both QuickTime and iTunes require some internet
connection back to Apple during their installation.

But, before trying again, attempt to uninstall QuickTime and iTunes, using
the usual XP start-->settings-->control panel--> add.remove programs. After
that, delete any directories under C:\Program Files that have names like
"quicktime" or "itunes". If you get an error about locked files, try the
CHKDSK recommended below, then try deleteing again after the reboot.

Next, open a command prompt and type CHKDSK C: /F. Hit "Y" when asked if
you want to do this on the next reboot. Then, reboot. CHKDSK can fix some
file system errors, and an aborted installation might have caused a few of
those.

Finally, manually delete the offensive file, if the above uninstall did not
do that for you: C\WINDOWS\System32\QuickTime\Uninstall.log"

 

[Bazooka-Joe]

My daughter and I got presents yesterday of an ipod nano each but we
cant get i tunes/ quicktime working on the computer.

I had both of these before but they are not working now for some
reason.

Advice given on Apple site was to uninstall and then install again.

When I did this got the message:
"The installer encountered errors before iTunes could be configured.
To retry these options at a later time please run the installer again."

When I tried to start itunes, I get the error message appearng
"Quick time failed to initialise. Error # -2095. Please make sure Quick
Time is properly installed on this computer."

Now I cannot uninstall quicktime - getting error message:
"The following file does not exist or is not a valid uninstallation log
file, C\WINDOWS\System32\QuickTime\Uninstall.log"

What is that all about????

Please help - spent all day yesterday and 3 hours this morning on this
- got very upset daughter anf I am getting very frustrated!

Is it a fault with my computer or with the software??

Many thanks,

Pat Mahoney

Sounds like you've got issues with QuickTime and/or iTunes. I doubt
it's your system beyond that software. Try downloading Microsoft's
Software Removal Tool to remove Quick Time and iTunes if the
uninstallers within Add/Remove Programs aren't working for you.

When you install, are you using the CD that came with the iPod? Or are
you downloading iTunes off the Internet? Whichever you tried before
that didn't work, try the other. If the install from the Internet
failed, after you remove it, try loading it from the CD. You'll be
prompted to upgrade because a newer version is available (if you're
Internet connection is "always on" like broadband, for instance). If
you get that prompt say no [for now]. Just worry about getting your
iPod synched up, and your iTunes library figured out nicely and
cleanly. Then, in a few weeks, when life at Apple.com is less chaotic
go ahead and upgrade to the newest stuff.

If you tried it from the CD before and that failed, try just
downloading the new stuff off the web and loading that AFTER you get
the current stuff off your computer. You'll need to do that first.
And the next time you install iTunes/Quicktime, if you have Anti-Virus
software running, go ahead and disable it for the duration of the
installation. Just to be safe.

Also, it's a known problem that, for some reason, "Terminal Services"
cannot be set to "Disabled" to utilize the new iTunes software. You'll
have problems syncing up your iPod if it is. Don't ask me why. TS has
NOTHING to do with the the iTunes, but just trust me on that one,
you'll need it.

If all else fails, the support page on Apple.com is pretty good and the
forums are filled with people that have had problems and fixed them.

Best of luck to you. Have fun with your new iPods.

:Bazooka-Joe

 

[JohnO]

When you install, are you using the CD that came with the iPod?

FYI, the new iPod Nano doesn't come with any software. The only way to use
the device is to download the software first. Boy, was I pissed when that
happened...we have a dial-up and the software is some 30 MB. I was not happy
with Santa.

-John O

 

[DanS]

FYI, the new iPod Nano doesn't come with any software. The only way to
use the device is to download the software first. Boy, was I pissed
when that happened...we have a dial-up and the software is some 30 MB.
I was not happy with Santa.

-John O

John, next year ask Santa for broadband !!!!

(Although that's akin to giving someone a cell phone for
Christmas.......here's a gift for you.....a $50/month bill!!!!)

 

[JohnO]

John, next year ask Santa for broadband !!!!

(Although that's akin to giving someone a cell phone for
Christmas.......here's a gift for you.....a $50/month bill!!!!)

I tried! But I'm too far out into the weeds for DSL, by about 1000 feet. And
as far as the local telco is concerned it may as well be 15 miles....they
won't connect me no matter what.

-John O

 

[DanS]

I tried! But I'm too far out into the weeds for DSL, by about 1000
feet. And as far as the local telco is concerned it may as well be 15
miles....they won't connect me no matter what.

-John O

I'm in the same boat for DSL, but I currently have cable BB thru
Time/Warner. If DSL was available to me, I would have dumped T/W a long
time ago (although it would have been Adelphia still at that point).

If you live in a more rural area, many are covered with WISP's, have you
looked into that ?

 

[Guest]

My daughter and I got presents yesterday of an ipod nano each but we
cant get i tunes/ quicktime working on the computer.

I had both of these before but they are not working now for some
reason.

Advice given on Apple site was to uninstall and then install again.

When I did this got the message:
"The installer encountered errors before iTunes could be configured.
To retry these options at a later time please run the installer again."

When I tried to start itunes, I get the error message appearng
"Quick time failed to initialise. Error # -2095. Please make sure Quick
Time is properly installed on this computer."

Now I cannot uninstall quicktime - getting error message:
"The following file does not exist or is not a valid uninstallation log
file, C\WINDOWS\System32\QuickTime\Uninstall.log"

What is that all about????

Please help - spent all day yesterday and 3 hours this morning on this
- got very upset daughter anf I am getting very frustrated!

Is it a fault with my computer or with the software??

Many thanks,

Pat Mahoney

I've been having the same problem, but my computer says that it won't let quicktime update. So there must be some sort of lock on quicktime. Quicktime can work without itunes, but itunes can't work without quicktime, so quicktime is the problem.