Problem with infrequent receiving emails?

[Guest]

Summary - Microsoft Exchange server using Outlook 2003. Someone is sending
out emails and I don't get them but the other people they send to do. If I
request them to resend the email from their sent, it comes to me. However, I
do not know if they send anything unless I call them to find out. Any idea
why I don't receive the original message with the others they send to?

 

[F. H. Muffman]

Summary - Microsoft Exchange server using Outlook 2003. Someone is
sending
out emails and I don't get them but the other people they send to do. If
I
request them to resend the email from their sent, it comes to me.
However, I
do not know if they send anything unless I call them to find out. Any
idea
why I don't receive the original message with the others they send to?

Is the user on the same Exchange server, or is it external to your Exchange
organization?

 

[Guest]

They are on a seperate exchange server but are the only users experiencing
the issue from that exchange server.

 

[F. H. Muffman]

They are on a seperate exchange server but are the only users experiencing
the issue from that exchange server.

Ok, is this part of the same Exchange organization? If it is, talk to the
system administrator. If you are the system administrator:

a) post to one of the microsoft.public.exchange newsgroups since it really
sounds like an exchange issue
b) turn on message tracking before you do that and figure out at which
point the message stops being transferred.

If it is a different Exchange organization (in other words, the mail is
being transfered over the internet, the fact that they are using Exchange
is, for the most part, irrelevant), have your system administrator talk to
their system administrator. Figure out if the message ever leaves their
org. Does it pass through the Internet Mail
gateway/connecter/service/whatever MS calls it nowadays and/or in your
version? Does that IMS/whatever use DNS to deliver? If it does, well...
heck, we're into Exchange/SMTP troubleshooting and it still isn't an
Exchange issue.

If message tracking shows the message being delivered to your mailbox *and*
you can see it in OWA while there is no client attached to your mailbox,
then *that* would be an Outlook issue. Otherwise, you're looking at
Exchange (or the Internet).