email delivery failure


T

tom2676

Sending an email to 10 separate individuals, for one recepient a delivery
failure notice is received multiple times. Apparently Outlook continues to
resend the email automatically. How do I stop the automatic resending?
 
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T

tom2676

Vince, thank you for your reply.

The base problem was recepients receiving multiple copies of an email. Since
one of the ten recipients was generating a "delivery failure notice" I
assumed this was generating a repeat sending of the email to all ten
recipients.

Deleating from the outbox did stop the "delivery failure" issue.

Other, related posts to multiple email deliveries suggest fixes:

Outgoing email scanning off... mine is off (using AVGFree)

Increasing server timeout setting... when going through this routine "email
account" then "more options" there is no "advanced tab" available in my
window.

Is there another way to modify the server timeout setting?

Thank you
 
B

Brian Tillman [MVP - Outlook]

The base problem was recepients receiving multiple copies of an email. Since
one of the ten recipients was generating a "delivery failure notice" I
assumed this was generating a repeat sending of the email to all ten
recipients.

Deleating from the outbox did stop the "delivery failure" issue.

Other, related posts to multiple email deliveries suggest fixes:

Outgoing email scanning off... mine is off (using AVGFree)

Increasing server timeout setting... when going through this routine "email
account" then "more options" there is no "advanced tab" available in my
window.

What type of account? What version of Outlook? There is no "E-mail Account",
"More Options" path in any Outlook. For Outlook 2002/2003, it's Tools>E-mail
Accounts>Next, select the account, click Change, then "More Settings", then
the Advanced tab. In Outlook 2007, it's Tools>Account Settings, the E-mail
Account tab, select the account, click Change, then "More Settings", then the
Advanced tab.
Is there another way to modify the server timeout setting?

Perhaps you didn't click the correct things. Also examine your Send/Receive
interval (press Alt-Ctrl-S while in Outlook). Make sure the "Schedule an
automatic send/receive every" value is no less than about ten minutes.
 
T

tom2676

Thank you.

The "Schedule an
automatic send/receive every" value is 15.

Steps to access "Advanced" tab.

From Tools menu select "email accounts"

Select button "view or change existing email accounts" then click "next"

Next window shows list of my three email accounts

Highlight one of the accounts then click on "change"

Click on "more settings"

Next window has two tabs "General" or "Connection"

There is no "Advanced" tab shown in this window.

Under the "connection" tab shows connection option. My selection is using a
LAN.

Is there something else I am missing when trying to find this "Advanced" tab?

Thank you
 
B

Brian Tillman [MVP - Outlook]

From Tools menu select "email accounts"
Select button "view or change existing email accounts" then click "next"
Next window shows list of my three email accounts
Highlight one of the accounts then click on "change"
Click on "more settings"
Next window has two tabs "General" or "Connection"
There is no "Advanced" tab shown in this window.

What type of account is it?
 
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B

Brian Tillman [MVP - Outlook]

Email service provider is MSN

I didn't ask for your mail provider, I asked for the account type. A correct
answer will contain "Exchange", "POP", "IMAP", or a similar answer.
 
T

Tom Willett

MSN doesn't use Exchange or IMAP.

: :
: > Email service provider is MSN
:
: I didn't ask for your mail provider, I asked for the account type. A
correct
: answer will contain "Exchange", "POP", "IMAP", or a similar answer.
: --
: Brian Tillman [MVP-Outlook]
:
 
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B

Brian Tillman [MVP - Outlook]

Account type is "HTTP"

To the best of my knowledge, HTTP accounts have been disabled on the server
side. You must now download and install the Outlook Connector to connect with
MSN/Hotmail/Live Mail mailboxes, unless you with to switch to POP.
 

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