Problem with envelope printing

[Guest]

Hi. When I print an envelope on my Dell AIO printer, it insists on printing
it in red, rather than black. I have done what Dell told me to do (gone to
True Black in format, etc.) but I still have color printing on emvelopes.
Everything else prints properly. I am running Windows XP (home) and Word 2002.

 

[Cari \(MS-MVP\)]

Try setting it to print in grayscale and see what happens?

 

[Guest]

Cari, thanks, but how do I set up for grayscale? I can't find that anywhere
in the printer book or in Word help or the printer help.

 

[Cari \(MS-MVP\)]

Should be in the properties of the printer.

When you use File, Print.... under the 'name' of the printer, will be a box
to the right hand side named Properties.... click on it... It's where you
change the type of paper, size of paper, quality of print etc.

 

[Guest]

Cari, once again, I have been to the properties many times and have never
seen a grayscale option. This problem only began recently; should I be
telling to print color as B&W, or should I be going to a different print
quality than Normal? Sorry to be so dumb about all of this.
Peter2168

 

[Guest]

Hello, again. Problem solved. I noticed that my color cartridge was beginning
to run out so I replaced it, and lo, and behold, it started to print envelpes
the way it should. So thanks anyway. Crazy stuff!