Problem with DW20.exe

[jim evans]

For some time now I've been chasing a registry corruption problem.

I have noticed a message flashes on the screen during shutdown. A few
days ago it paused lone enough I could see it was some kind of problem
message about the file DW20.exe. I think it was a problem closing
this file. The message appears every time I shut down but it flashes
by so quickly I can't read it. The file is located in the folder
C:\Program Files\Common Files\Microsoft Shared\DW

What could cause a problem closing this file?

Note: I've checked the file for viruses and it's clean.

jim

 

[Wesley Vogel]

dw20.exe is the Application Error Reporting client included with Microsoft
Office 2003, a tool that collects information automatically whenever an
Office application crashes and allows users to send a report directly to
Microsoft. Microsoft uses the data to address problems and enhance future
versions of the applications.

See these...
Description of the Windows Error Reporting tool (Dw20.exe)
http://support.microsoft.com/kb/841477

Reporting Office 2003 Application Crashes
http://office.microsoft.com/en-us/ork2003/HA011402421033.aspx

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[jim evans]

dw20.exe is the Application Error Reporting client included with Microsoft
Office 2003, a tool that collects information automatically whenever an
Office application crashes and allows users to send a report directly to
Microsoft. Microsoft uses the data to address problems and enhance future
versions of the applications.

See these...
Description of the Windows Error Reporting tool (Dw20.exe)
http://support.microsoft.com/kb/841477

Reporting Office 2003 Application Crashes
http://office.microsoft.com/en-us/ork2003/HA011402421033.aspx

Thanks for your reply.

Yes, I understood what is does, I just wondered if anybody knew of
problems with it that would cause it to not close properly at
shutdown.

I guess I think it unlikely such information collected for XP will
lead to many enhancements.

jim

 

[Wesley Vogel]

If it were me, I'd disable the darn thing from ever running.

How to disable error reporting by the Application Error Reporting tool in
Office XP
http://support.microsoft.com/kb/325075/

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[jim evans]

If it were me, I'd disable the darn thing from ever running.

How to disable error reporting by the Application Error Reporting tool in
Office XP
http://support.microsoft.com/kb/325075/

Thank you. That's what I wanted to do but couldn't find it in
administrative Services.

jim

 

[Wesley Vogel]

Have fun.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[jim evans]

The problem is, the instructions for disabling say:

=================
2. Locate and then click the following key in the registry:
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\10.0\Common
=================

There's no such key on my machine. There is no "Office" entry in my
"HKEY_CURRENT_USER\Software\Policies\Microsoft\" registry entry.

So, I can't apply this Microsoft solution.

jim

 

[Wesley Vogel]

Hi Jim,

2. Locate and then click the following key in the registry:
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\10.0\Common

You must have Office 2003.

Office\10.0\ refers to Microsoft Office XP (2002)

Microsoft Office 2003 = 11

You probably have this key
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\11.0\Common

However, I now find out that disabling error reporting in Office 2003 is
different than for Office 2002. Different registry keys altogether.

Go here...
Disable Error Reporting in Microsoft Office XP and 2003
http://personal-computer-tutor.com/abc4/v35/vic35.htm

You can read all about it, but at the bottom is this:

<quote>
I also have pre-made registry files to disable Office error reporting as
described in this article. You can download them here:

Office XP (2002)
Download

Office 2003
Download

Once downloaded, just unzip and double click them to incorporate them into
your registry.
<quote>

If you have Office 2003, download the 2003dw.zip, right click on Download
below Office 2003, click Save Target As and save to your Desktop or
somewhere. Unzip 2003dw.zip and double click them to incorporate them into
your registry. Way easier than doing it all manually.

If you do have Office XP (2002), get XPdw.zip instead.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[jim evans]

To whom it may concern. I wasn't able to disable error reporting
using the registry method in the link above as the registry entry they
reference
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\10.0\Common is
not in my registry. In fact
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office is not there at
all.

Also, the "test" procedure prescribed does not produce an error for
me.

jim