Outlook 2007 hangs with dw20.exe

[Solve-IT]

Outlook 2007 on Windows XP SP2.
Right click the red X in a message to display picture and the system hangs,
DW20.EXE or DWWIN.EXE tasks start. I disabled dump per MS, disabled error
reporting, disabled all add ins, deleted all temp files. Still cannot
display message inserts (like photos, ads) and the entire system hangs. Any
help is appreciated - Aidan

 

[Brian Tillman]

Outlook 2007 on Windows XP SP2.
Right click the red X in a message to display picture and the system
hangs, DW20.EXE or DWWIN.EXE tasks start. I disabled dump per MS,
disabled error reporting, disabled all add ins, deleted all temp
files. Still cannot display message inserts (like photos, ads) and
the entire system hangs. Any help is appreciated - Aidan

DW is "Doctor Watson", used to intercept system errors. DW can often hang a
PC or slow it down tremendously. See if you can find the process in Task
Manager and stop it. Your PC should unhang.

 

[Solve-IT]

Thanks Brian. I disabled DWWIN but Outlook still hangs the system when we
try to display the insert. The dump does not happen with any other tasks -
just when trying to open these inserts in Outlook. The inserts never open
either. Thanks again - Aidan

 

[Diane Poremsky [MVP]]

But the problem isn't with those services - something else is causing the
hang. since you are attempting to download content from the internet, I'd
be looking into the firewall or internet connection preventing outlook from
getting the content so it appears to hang.

--
Diane Poremsky [MVP - Outlook]





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