Problem with DSL and VPN

[Guest]

I use VPN Software (Nortel Networks Contivity VPN Client v 4.15) to connect
to my network at work from my home computer. I recently upgraded to DSL from
dial-up, but have been unable to connect through my VPN to work from the DSL
connection. It gets to the point where it attempts to retrieve a standard
banner, then drops out. The messsage returned is "The secure Contivity VPN
connection has been lost. Click Connect to re-establish the connection". I
also get a "warning" on the System Event Viewer: "The server could not bind
to the transport
\Device\NetBT_Tcpip_[BAB0F5B2-6F58-426A-91EA-93F34C847982]." The Event ID is
2504. The device ID corresponds to the one listed for the "Nortel IPSECSHM
Adapter" when I do a "ipconfig/all". I have no problem connecting from
dial-up if I switch over, and otherwise have no problem connecting to the
internet. I have configured the firewall on my own machine to allow
transmission over port 500, as required, but even turning off the firewall
has no effect. I have talked to the Support people at work, and they
suggested it might be a router configuration issue, but the DSL support
people have been no help at all. I have attempted to reconfigure the
modem/router myself (the port forwarding
setting), but this has no effect either. The modem's firewall is turned off.
I am using a Dell Inspiron 5000e with the Windows XP (sp2) operating system,
an Actiontec GT701-WG DSL Modem and a Linksys PCM200 Network card. My DSL
Provider is Qwest. It is not absolutely necessary to be able to connect
through my DSL, but it is extremely inconvenient to have to switch back to
dial-up every time I want to reach the net at work, and I really believe it
is merely a configuration
issue. Csn anyone please help?

Thanks, Gary

 

[Chuck]

Several of the cablew providers lock out VPN on home accounts.

 

[Guest]

So how do I find out if mine does? Don't ask me to call their support line,
either. Qwest has the worst technical support I have ever encountered. When I
called them to ask about the VPN issue, the "tech" merely said that they
didn't have anything to do with it, and to call someone else. This is their
standard response whenever they don't know the answer, and they apparently
can only answer the simplest of questions. I have called them several times
on different problems that have come up since the installation, and have
gotten a straight answer only once. If they weren't currently the only one
that offers DSL in my area, I'd just cancel the service.

Gary

Several of the cablew providers lock out VPN on home accounts.

I use VPN Software (Nortel Networks Contivity VPN Client v 4.15) to connect
to my network at work from my home computer. I recently upgraded to DSL from
dial-up, but have been unable to connect through my VPN to work from the DSL
connection. It gets to the point where it attempts to retrieve a standard
banner, then drops out. The messsage returned is "The secure Contivity VPN
connection has been lost. Click Connect to re-establish the connection". I
also get a "warning" on the System Event Viewer: "The server could not bind
to the transport
\Device\NetBT_Tcpip_[BAB0F5B2-6F58-426A-91EA-93F34C847982]." The Event ID is
2504. The device ID corresponds to the one listed for the "Nortel IPSECSHM
Adapter" when I do a "ipconfig/all". I have no problem connecting from
dial-up if I switch over, and otherwise have no problem connecting to the
internet. I have configured the firewall on my own machine to allow
transmission over port 500, as required, but even turning off the firewall
has no effect. I have talked to the Support people at work, and they
suggested it might be a router configuration issue, but the DSL support
people have been no help at all. I have attempted to reconfigure the
modem/router myself (the port forwarding
setting), but this has no effect either. The modem's firewall is turned off.
I am using a Dell Inspiron 5000e with the Windows XP (sp2) operating system,
an Actiontec GT701-WG DSL Modem and a Linksys PCM200 Network card. My DSL
Provider is Qwest. It is not absolutely necessary to be able to connect
through my DSL, but it is extremely inconvenient to have to switch back to
dial-up every time I want to reach the net at work, and I really believe it
is merely a configuration
issue. Csn anyone please help?

Thanks, Gary

 

[Chuck]

I use VPN Software (Nortel Networks Contivity VPN Client v 4.15) to connect
to my network at work from my home computer. I recently upgraded to DSL from
dial-up, but have been unable to connect through my VPN to work from the DSL
connection. It gets to the point where it attempts to retrieve a standard
banner, then drops out. The messsage returned is "The secure Contivity VPN
connection has been lost. Click Connect to re-establish the connection". I
also get a "warning" on the System Event Viewer: "The server could not bind
to the transport
\Device\NetBT_Tcpip_[BAB0F5B2-6F58-426A-91EA-93F34C847982]." The Event ID is
2504. The device ID corresponds to the one listed for the "Nortel IPSECSHM
Adapter" when I do a "ipconfig/all". I have no problem connecting from
dial-up if I switch over, and otherwise have no problem connecting to the
internet. I have configured the firewall on my own machine to allow
transmission over port 500, as required, but even turning off the firewall
has no effect. I have talked to the Support people at work, and they
suggested it might be a router configuration issue, but the DSL support
people have been no help at all. I have attempted to reconfigure the
modem/router myself (the port forwarding
setting), but this has no effect either. The modem's firewall is turned off.
I am using a Dell Inspiron 5000e with the Windows XP (sp2) operating system,
an Actiontec GT701-WG DSL Modem and a Linksys PCM200 Network card. My DSL
Provider is Qwest. It is not absolutely necessary to be able to connect
through my DSL, but it is extremely inconvenient to have to switch back to
dial-up every time I want to reach the net at work, and I really believe it
is merely a configuration
issue. Csn anyone please help?

Thanks, Gary

Several of the cablew providers lock out VPN on home accounts.

So how do I find out if mine does? Don't ask me to call their support line,
either. Qwest has the worst technical support I have ever encountered. When I
called them to ask about the VPN issue, the "tech" merely said that they
didn't have anything to do with it, and to call someone else. This is their
standard response whenever they don't know the answer, and they apparently
can only answer the simplest of questions. I have called them several times
on different problems that have come up since the installation, and have
gotten a straight answer only once. If they weren't currently the only one
that offers DSL in my area, I'd just cancel the service.

Gary

Try the BBReports Qwest forum.
<http://www.dslreports.com/forum/cover,872~days=365>

 

[Guest]

Thanks for the link to the Broadband forums. I have my answer, and it is
this: The VPN requires a static IP address, and Qwest does not offer static
addresses with MSN. The only other question I have is this: Why couldn't they
simply have told me this on the phone instead of being rude and uninformative?

Thanks again,

Gary

I use VPN Software (Nortel Networks Contivity VPN Client v 4.15) to
connect
to my network at work from my home computer. I recently upgraded to DSL
from
dial-up, but have been unable to connect through my VPN to work from the
DSL
connection. It gets to the point where it attempts to retrieve a standard
banner, then drops out. The messsage returned is "The secure Contivity VPN
connection has been lost. Click Connect to re-establish the connection". I
also get a "warning" on the System Event Viewer: "The server could not
bind
to the transport
\Device\NetBT_Tcpip_[BAB0F5B2-6F58-426A-91EA-93F34C847982]." The Event ID
is
2504. The device ID corresponds to the one listed for the "Nortel IPSECSHM
Adapter" when I do a "ipconfig/all". I have no problem connecting from
dial-up if I switch over, and otherwise have no problem connecting to the
internet. I have configured the firewall on my own machine to allow
transmission over port 500, as required, but even turning off the firewall
has no effect. I have talked to the Support people at work, and they
suggested it might be a router configuration issue, but the DSL support
people have been no help at all. I have attempted to reconfigure the
modem/router myself (the port forwarding
setting), but this has no effect either. The modem's firewall is turned
off.
I am using a Dell Inspiron 5000e with the Windows XP (sp2) operating
system,
an Actiontec GT701-WG DSL Modem and a Linksys PCM200 Network card. My DSL
Provider is Qwest. It is not absolutely necessary to be able to connect
through my DSL, but it is extremely inconvenient to have to switch back to
dial-up every time I want to reach the net at work, and I really believe
it
is merely a configuration
issue. Csn anyone please help?

Thanks, Gary

Several of the cablew providers lock out VPN on home accounts.

So how do I find out if mine does? Don't ask me to call their support line,
either. Qwest has the worst technical support I have ever encountered. When I
called them to ask about the VPN issue, the "tech" merely said that they
didn't have anything to do with it, and to call someone else. This is their
standard response whenever they don't know the answer, and they apparently
can only answer the simplest of questions. I have called them several times
on different problems that have come up since the installation, and have
gotten a straight answer only once. If they weren't currently the only one
that offers DSL in my area, I'd just cancel the service.

Gary

Try the BBReports Qwest forum.
<http://www.dslreports.com/forum/cover,872~days=365>

 

[Chuck]

I use VPN Software (Nortel Networks Contivity VPN Client v 4.15) to
connect
to my network at work from my home computer. I recently upgraded to DSL
from
dial-up, but have been unable to connect through my VPN to work from the
DSL
connection. It gets to the point where it attempts to retrieve a standard
banner, then drops out. The messsage returned is "The secure Contivity VPN
connection has been lost. Click Connect to re-establish the connection". I
also get a "warning" on the System Event Viewer: "The server could not
bind
to the transport
\Device\NetBT_Tcpip_[BAB0F5B2-6F58-426A-91EA-93F34C847982]." The Event ID
is
2504. The device ID corresponds to the one listed for the "Nortel IPSECSHM
Adapter" when I do a "ipconfig/all". I have no problem connecting from
dial-up if I switch over, and otherwise have no problem connecting to the
internet. I have configured the firewall on my own machine to allow
transmission over port 500, as required, but even turning off the firewall
has no effect. I have talked to the Support people at work, and they
suggested it might be a router configuration issue, but the DSL support
people have been no help at all. I have attempted to reconfigure the
modem/router myself (the port forwarding
setting), but this has no effect either. The modem's firewall is turned
off.
I am using a Dell Inspiron 5000e with the Windows XP (sp2) operating
system,
an Actiontec GT701-WG DSL Modem and a Linksys PCM200 Network card. My DSL
Provider is Qwest. It is not absolutely necessary to be able to connect
through my DSL, but it is extremely inconvenient to have to switch back to
dial-up every time I want to reach the net at work, and I really believe
it
is merely a configuration
issue. Csn anyone please help?

Thanks, Gary
:

Several of the cablew providers lock out VPN on home accounts.

So how do I find out if mine does? Don't ask me to call their support line,
either. Qwest has the worst technical support I have ever encountered. When I
called them to ask about the VPN issue, the "tech" merely said that they
didn't have anything to do with it, and to call someone else. This is their
standard response whenever they don't know the answer, and they apparently
can only answer the simplest of questions. I have called them several times
on different problems that have come up since the installation, and have
gotten a straight answer only once. If they weren't currently the only one
that offers DSL in my area, I'd just cancel the service.

Gary

Try the BBReports Qwest forum.
<http://www.dslreports.com/forum/cover,872~days=365>

Thanks for the link to the Broadband forums. I have my answer, and it is
this: The VPN requires a static IP address, and Qwest does not offer static
addresses with MSN. The only other question I have is this: Why couldn't they
simply have told me this on the phone instead of being rude and uninformative?

Thanks again,

Gary

Once again, a triumph by BBR Forum. Thanks for updating the thread.