problem w/ administrator accounts......

  • Thread starter Thread starter Don
  • Start date Start date
D

Don

my two administrator accounts will not get on the
internet anymore,but my kids two limited accounts
can.what happened?????
 
Don said:
my two administrator accounts will not get on the
internet anymore,but my kids two limited accounts
can.what happened?????

Parental control has been invoked!

From a command prompt type: ipconfig /all and post the details when
logged in as admin. Check the Local Area Connection, is it enabled?

Q
 
Don said:
my two administrator accounts will not get on the
internet anymore,but my kids two limited accounts
can.what happened?????

Since Limited accounts don't permit installation of software, it sound
like some malware got installed on the two Admin. accounts. Your first
troubleshooting steps should be to scan with a current antivirus
program (meaning a version not earlier than 2002 and using updated
virus definitions) show? Also, remove spyware with Spybot Search &
Destroy from www.security.kolla.de and Ad-aware from
www.lavasoftusa.com. Be sure to update these programs before running
them. It is best to run antivirus and spyware removal tools in Safe
Mode.

After you are sure your computer is clean, if the problem persists then
repost. Please include information about your system, how you connect
to the Internet (method/ISP), and what you've already done to
troubleshoot.

Malke
 
-----Original Message-----


Parental control has been invoked!

From a command prompt type: ipconfig /all and post the details when
logged in as admin. Check the Local Area Connection, is it enabled?

Q


.I did the ipconfig/all,but could not cut and past
details.I did find that the IP routing enabled was NO and
the WINS proxy enabled was NO also.Everything else was ON.
Does this help??? I also compaired w/my sons account,same
steps and had the same info.
 
-----Original Message-----


Since Limited accounts don't permit installation of software, it sound
like some malware got installed on the two Admin. accounts. Your first
troubleshooting steps should be to scan with a current antivirus
program (meaning a version not earlier than 2002 and using updated
virus definitions) show? Also, remove spyware with Spybot Search &
Destroy from www.security.kolla.de and Ad-aware from
www.lavasoftusa.com. Be sure to update these programs before running
them. It is best to run antivirus and spyware removal tools in Safe
Mode.

After you are sure your computer is clean, if the problem persists then
repost. Please include information about your system, how you connect
to the Internet (method/ISP), and what you've already done to
troubleshoot.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
.
I did run antivirus and spyware removal,that was the
first thing i did.My son was playing monopoly jr and it
lock up.Could not un lock the system,so i reset the the
computer.I whanted me to load a game on his setup,so i
installed command and conquer "tiberian sun".IT installed
ok,a little slow but installed.Closed out when done,then
tryed to run it,but the system said it could not hind the
cd-rom.So i reinstalled the game over top of it in case
it missed something.Samething happened no cd-rom.Thats
when all this happened.ALL was fine till now.My wife has
opened another account on the computer so she can get
on,but i have to meny things to move if i have to do that
and not allways the time.
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Build 2600
OS Manufacturer Microsoft Corporation
System Name FLYNSQURL
System Manufacturer System Manufacturer
System Model System Name
System Type X86-based PC
Processor x86 Family 6 Model 4 Stepping 2
AuthenticAMD ~1109 Mhz
BIOS Version/Date Award Software, Inc. ASUS A7V266-
E/AA ACPI BIOS Rev 1005, 1/4/2002
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\System32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.0
(xpclient.010817-1148)"
User Name FLYNSQURL\Aurora
Time Zone Eastern Standard Time
Total Physical Memory 768.00 MB
Available Physical Memory 427.51 MB
Total Virtual Memory 2.58 GB
Available Virtual Memory 1.81 GB
Page File Space 1.83 GB
Page File C:\pagefile.sys

DON
 

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