problem sending mail

  • Thread starter Thread starter peewee15
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peewee15

I have a sky account and i receive emails but can not send them this is the
message I get

The host 'smtp.sky.com' could not be found. Please verify that you have
entered the server name correctly.
Subject 'Emailing: onlineshop', Account: 'smtp.sky.com', Server:
'smtp.sky.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error:
11001, Error Number: 0x800CCC0D

can you please help.
 
thanks dave I have now updated this and I am now getting the below

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Emailing:
onlineshop', Account: 'smtp.sky.com', Server: 'smtp.tools.sky.com', Protocol:
SMTP, Server Response: '530 5.7.0 Must issue a STARTTLS command first.
22sm450563fkr.0', Port: 25, Secure(SSL): No, Server Error: 530, Error Number:
0x800CCC78

thanks
 
You did not finish the instruction in the link that Dave gave you.
Sky.com does not use port 25.
Follow the complete instructions in Dave's link.

peewee15 said:
thanks dave I have now updated this and I am now getting the below

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Emailing:
onlineshop', Account: 'smtp.sky.com', Server: 'smtp.tools.sky.com', Protocol:
SMTP, Server Response: '530 5.7.0 Must issue a STARTTLS command first.
22sm450563fkr.0', Port: 25, Secure(SSL): No, Server Error: 530, Error Number:
0x800CCC78

thanks

Dave said:
According to
http://www.skyuser.co.uk/tutorials/685.html

The outgoing (SMTP) server name should be
smtp.tools.sky.com
Click to expand...
Click to expand...
 
Wrong port number (25 should be 465), and SSL needs to be enabled.
Please follow ALL the directions given in Dave's link

--
Gary VanderMolen, MS-MVP (Mail)
http://mvp.support.microsoft.com/profile/VanderMolen
..

peewee15 said:
thanks dave I have now updated this and I am now getting the below

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Emailing:
onlineshop', Account: 'smtp.sky.com', Server: 'smtp.tools.sky.com', Protocol:
SMTP, Server Response: '530 5.7.0 Must issue a STARTTLS command first.
22sm450563fkr.0', Port: 25, Secure(SSL): No, Server Error: 530, Error Number:
0x800CCC78

thanks

Dave said:
According to
http://www.skyuser.co.uk/tutorials/685.html

The outgoing (SMTP) server name should be
smtp.tools.sky.com
Click to expand...
Click to expand...
 
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