Problem sending a fax

[Howard B]

After years of sending/receing faxes, today I tried to send a fax, and
nothing happened. I have a Dell Dimension 8400 with a Conexant D850 56K v.9x
DFVc modem.

When going into device manager, everything seems fine-- no obvious
conflicts. When I tried diagnostics for my modem, the message I received was:

"The port that the modem is attached could not be opened. This may be the
result of a hardware conflict."

Another error message:

"Opening the modem device failed with error 000005aa"

I uninstalled the driver, any reference to the modem in device manager, and
rebooted. The PC found my 'new' hardware, and reinstalled the driver, but
with the same results.

No new hardware. Recently installed TurboTax for tax year 2008, but can't
see how that would be a problem. Dell's Modem Helpware also tells me that a
software application may be using the modem or that there may be a hardware
conflict??

No spyware using Webroot Spysweeper. No virus using McAfee.

Thanks for your help.

Thoughts?

Thanks!

Howard

 

[Hal Hostetler [MVP-P/I]]

C:\Users\HalH>winerror 000005aa
5 ERROR_ACCESS_DENIED <--> 0x8009030f No Symbolic Name
5 ERROR_ACCESS_DENIED <--> 0x80090310 No Symbolic Name
5 ERROR_ACCESS_DENIED <--> 0x8009035e No Symbolic Name
5 ERROR_ACCESS_DENIED <--> 0x8009035f No Symbolic Name
5 ERROR_ACCESS_DENIED <--> 0xc000001e STATUS_INVALID_LOCK_SEQUENCE
5 ERROR_ACCESS_DENIED <--> 0xc000001f STATUS_INVALID_VIEW_SIZE
5 ERROR_ACCESS_DENIED <--> 0xc0000021 STATUS_ALREADY_COMMITTED
5 ERROR_ACCESS_DENIED <--> 0xc0000022 STATUS_ACCESS_DENIED
5 ERROR_ACCESS_DENIED <--> 0xc0000041 STATUS_PORT_CONNECTION_REFUSED
5 ERROR_ACCESS_DENIED <--> 0xc000004b STATUS_THREAD_IS_TERMINATING
5 ERROR_ACCESS_DENIED <--> 0xc0000056 STATUS_DELETE_PENDING
5 ERROR_ACCESS_DENIED <--> 0xc00000ba STATUS_FILE_IS_A_DIRECTORY
5 ERROR_ACCESS_DENIED <--> 0xc00000d5 STATUS_FILE_RENAMED
5 ERROR_ACCESS_DENIED <--> 0xc000010a STATUS_PROCESS_IS_TERMINATING
5 ERROR_ACCESS_DENIED <--> 0xc0000121 STATUS_CANNOT_DELETE
5 ERROR_ACCESS_DENIED <--> 0xc0000123 STATUS_FILE_DELETED
5 ERROR_ACCESS_DENIED <--> 0xc000028a STATUS_ENCRYPTION_FAILED
5 ERROR_ACCESS_DENIED <--> 0xc000028b STATUS_DECRYPTION_FAILED
5 ERROR_ACCESS_DENIED <--> 0xc000028d STATUS_NO_RECOVERY_POLICY
5 ERROR_ACCESS_DENIED <--> 0xc000028e STATUS_NO_EFS
5 ERROR_ACCESS_DENIED <--> 0xc000028f STATUS_WRONG_EFS
5 ERROR_ACCESS_DENIED <--> 0xc0000290 STATUS_NO_USER_KEYS

Something in your PC has attached itself to the modem, denying the fax
system access to it.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Howard B]

Thanks for your reply-- Modem Helper made me think of that, but I don't know
how to troubleshoot this problem. Someone suggested employing System
Restore, but I am reluctant to do so, as I am unsure how far to go back in
time.

Any ideas about how to troubleshoot? If something has taken over 'access'
to the fax, then replacing it probably wouldn't work.

Howard