Problem Report & Soulutions

[dlkitt]

Today an error occured - Windows Installer Stopped Working - & PR&S returned
this response:
Upgrade to the latest retail version of Windows Vista
The problem was caused by Windows Vista, which was created by Microsoft
Corporation. You are running a beta version of Windows Vista, which is no
longer supported by Microsoft Corporation.

Not so!

Diagnostic Report (1.7.0069.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-RKYVB-HCG2D-8WDW2
Windows Product Key Hash: dgvlkIxzEgM5OXrnDQQXo6gKxt4=
Windows Product ID: 89578-015-1590643-71717
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6000.2.00010300.0.0.003
CSVLK Server: N/A
CSVLK PID: N/A
ID: {3196D6C9-0E53-4D84-BB13-BBE1AF46435D}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_gdr.071023-1545
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6001.18000

Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:
FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_E2AD56EA-337-5001_E2AD56EA-338-0_16E0B333-89-80004005_B4D0AA8B-888-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{3196D6C9-0E53-4D84-BB13-BBE1AF46435D}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8WDW2</PKey><PID>89578-015-1590643-71717</PID><PIDType>5</PIDType><SID>S-1-5-21-1436624872-3863378954-3799759224</SID><SYSTEM><Manufacturer>System
manufacturer</Manufacturer><Model>P5K
Deluxe</Model></SYSTEM><BIOS><Manufacturer>American Megatrends
Inc.</Manufacturer><Version>0705 </Version><SMBIOSVersion major="2"
minor="4"/><Date>20071210000000.000000+000</Date></BIOS><HWID>5B4D3507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern
Standard
Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product
GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
Office Professional Edition
2003</Name><Ver>11</Ver><Val>65DFA071D8EFDDE</Val><Hash>T3ooxMmyVViiz49uh5ilT/mVL9U=</Hash><Pid>70145-751-3976854-57626</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Also, I am unable to install SP1 & the Product Key was not accepted when
asked to re-activate VISTA Home Premium two months after the oringinal
install. Only able to activate thru phone call. Very annoying! Either Product
Keys are good or they aren't.



________________________________________
Rate this responserovide Feedback

 

[Mark L. Ferguson]

How to remove the OEM driver activation exploit and the grace timer
activation exploit from a Windows Vista-based computer:
http://support.microsoft.com/kb/948253

--
Was this helpful? Then click the Ratings button. Voting helps the web
interface.
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Mark L. Ferguson
..

 

[kurttrail]

Also, I am unable to install SP1 & the Product Key was not accepted when
asked to re-activate VISTA Home Premium two months after the oringinal
install. Only able to activate thru phone call. Very annoying! Either
Product Keys are good or they aren't.

Get used to all the hassles of MS's DRM technologies, if you are gonna
continue using MS products.

--
Peace!
Kurt
Former Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
"Produkt-Aktivierung macht frei!"

 

[dlkitt]

Thanks Mark, but none of the solutions offered seem to relate to this install.

 

[kurttrail]

Thanks Mark, but none of the solutions offered seem to relate to this
install.

That's because Mark assumed your problem was created by piracy, not MS's
flawed DRM technologies.

--
Peace!
Kurt
Former Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
"Produkt-Aktivierung macht frei!"

 

[dlkitt]

Mark, maybe I didn't make myself clear. Nothing described in the KB article
is in this install. Poly.sys, DRVSTORE, nothing. There is a DriverStore
folder, but contains nothing decsribed in KB article. This is not OEM
version. Where do we go from here? Obviously this is genuine copy per your
very own test report.
dlk

 

[Kevpan815]

Get used to all the hassles of MS's DRM technologies, if you are gonna
continue using MS products.

Get Use To The Idiot Kurttrail. He Will Be Annoying. Just FYI

 

[kurttrail]

Get Use To The Idiot Kurttrail. He Will Be Annoying. Just FYI

Yep, I'm annoying to those that love a soul-less corporation over their
fellow men and women.

Sue me!

--
Peace!
Kurt
Former Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
"Produkt-Aktivierung macht frei!"

 

[zachd [MSFT]]

What is the specific information for that specific event in PR&S? There
should be a data set and a bucket number that might be illuminative.

 

[dlkitt]

Product
Windows® installer

Problem
Stopped working

Date
4/8/2008 1:19 PM

Status
More information available

Problem signature
Problem Event Name: APPCRASH
Application Name: msiexec.exe
Application Version: 4.0.6000.16386
Application Timestamp: 4549af77
Fault Module Name: StackHash_ae42
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000374
Exception Offset: 000af1c9
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: ae42
Additional Information 2: e16519ae83032dbcb9f79b65e3373993
Additional Information 3: 62e6
Additional Information 4: b0f2b9c6e1058c8ebabd9a9a27ac01d2

Extra information about the problem
Bucket ID: 346323220

Thanks zachd, wasn't sure anyone was listening who might provide real
insight instead of simplistic dismisal or moronic nonsense.

 

[dlkitt]

Since you seem to have so much time on your hands, kuttrail, why don't you
organize all this info & start a class action suit if you feel so strongly.
Do SOMETHING productive!

 

[kurttrail]

Since you seem to have so much time on your hands, kuttrail, why don't
you organize all this info & start a class action suit if you feel so
strongly. Do SOMETHING productive!

And who says that raising your voice in opposition isn't doing something?

Only those those who aren't open-minded enough to listen & comprehend.

People need to be to be taught that DRM is anti-consumer technology, that
the customer ends up paying for it along with the copyrighted material
they buy.

MS should have put its energy and its customer's money to better use,
making a better functioning Explorer for Vista, than on technologies that
are of exactly no use to any End User.

If you liked being assumed to be a pirate, all because you bought an MS
OS, that's your prerogative. Personally, any business that disrepects me
and my fellow consumers like that, doesn't really want my money.

So MS won't be getting my money. And the more MS loses its former paying
customers, the more likely they will change their anti-consumer
practices.

Do you want to be part of the problem, and keep paying MS to disrespect
you, or do you want to be part of the solution, and tell MS, in the
immortal words of Dick Cheney, to go f*$K themselves!

The choice is yours. Be a MicroSheeple, or tell MS to f*#k off!

--
Peace!
Kurt
Former Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
"Produkt-Aktivierung macht frei!"

 

[zachd [MSFT]]

If you upgrade to Vista Service Pack 1, is this issue fixed? (That's a
honest question, but not an idle one - it looks like the fix was in SP1.)

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

Product
Windows® installer

Problem
Stopped working

Date
4/8/2008 1:19 PM

Status
More information available

Problem signature
Problem Event Name: APPCRASH
Application Name: msiexec.exe
Application Version: 4.0.6000.16386
Application Timestamp: 4549af77
Fault Module Name: StackHash_ae42
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000374
Exception Offset: 000af1c9
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: ae42
Additional Information 2: e16519ae83032dbcb9f79b65e3373993
Additional Information 3: 62e6
Additional Information 4: b0f2b9c6e1058c8ebabd9a9a27ac01d2

Extra information about the problem
Bucket ID: 346323220

Thanks zachd, wasn't sure anyone was listening who might provide real
insight instead of simplistic dismisal or moronic nonsense.

 

[zachd [MSFT]]

Oh, interesting - after a minor further check, it looks like the 'upgrade'
message came to you because you were running msiexe 4.0.6000, and this
should be contained in 4.0.6001, which TMK is part of SP1.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

Product
Windows® installer

Problem
Stopped working

Date
4/8/2008 1:19 PM

Status
More information available

Problem signature
Problem Event Name: APPCRASH
Application Name: msiexec.exe
Application Version: 4.0.6000.16386
Application Timestamp: 4549af77
Fault Module Name: StackHash_ae42
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000374
Exception Offset: 000af1c9
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: ae42
Additional Information 2: e16519ae83032dbcb9f79b65e3373993
Additional Information 3: 62e6
Additional Information 4: b0f2b9c6e1058c8ebabd9a9a27ac01d2

Extra information about the problem
Bucket ID: 346323220

Thanks zachd, wasn't sure anyone was listening who might provide real
insight instead of simplistic dismisal or moronic nonsense.

 

[dlkitt]

That's another problem. I can't install SP1. It stalls after 13% from Wupdate
or about 75% in the stand alone. The error is 80073712. I've looked @ that
error but nothing in the article does any good.

 

[zachd [MSFT]]

Ah, that ( ERROR_SXS_COMPONENT_STORE_CORRUPT ) would be a different issue
entirely. Data such as--
http://itsvista.com/2007/02/kb931712/
might be helpful, but you're talking about a whole different field of
expertise now, and in that area I am admittedly much weaker, given that I've
never ran into that myself nor do I know the best diagnostics in that arena.
(Admittedly, SXS Store Corrupt is probably the definitive diagnostic, and
now you're just trying to find the best recovery method - but the above link
and the KB both cover far more than I would know, and if that doesn't cover
it, at that point you really would be better served to talk to actual
product support.)

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

That's another problem. I can't install SP1. It stalls after 13% from
Wupdate
or about 75% in the stand alone. The error is 80073712. I've looked @ that
error but nothing in the article does any good.