Problem Laser 8000 Bluetooth Mouse

[Guest]

Peter, let me know if the mouse reset works on your system.
Being an independent manufature, the keyboard my not relay the same way.
Suggest that you try and trace the actual hardware manufacturer and send
them an email asking assistance.
Additionally, there may be any number of reset proceedures for a
manufacture, depending on the particular problem.
Microsoft, I suspect, does not provide support because they want you to
purchase another one of their products.
My well-supported high-end logitech actually way WAY outperforms my high end
Microsoft mouse on every platform but Windows where it is a dud.
One can only wonder where the next anti-trust suit slides into place.
You're right.
Microsoft product support sucks real bad.
Unless you happen to have a corp support package
(and do databases).
Microsoft, while it claims to be a "home-networked" company,
is fast becoming an exclusive corporate network tool.
Going the way of Honeywell, I suspect.
Ah well... i'm just a humble graphic specialist.
Time to retool for Mac yet?

 

[Guest]

Herein lies the real problem, tech wiz. Peripherals prolifereate on the
market.
"They are sold without any built in security."
CBC News, September, 2007.
My mouse, attached to a computer or a shoe box, remains just such.
Again, what is NEEDED!!!!! is a device that home users can setup in, say, a
kitchen electrical receptical.
The device would emit some sort of signal to thwart intrusion. Or course, it
would have to be programmable to look after each users specific hardware.
Home security devices only look after themselves.
The sorely needed device would be capable of sensing and profiling and
protecting all wireless home gadgets.
Simply locate, profile and allow inside a firewall siganl barrier.
Piece of cake for someone technicallly minded.

ps Only a fool would have wireless internet.
The trendy hip-po stores (fractureshop, officedetritus bunglow etc) sell junk.
Pay extra and hardwire, I would warn you.
i.e., Use mission critical corporate security, even at home.
Minimum 2048 bit modem hardware key.
Vista Ultimate is a slAck 256bit.
Funcky mices happen to be a total bother these days.
Lame as my damn home theater and telephones
Go patent something, eh!
Want some help?.
Here, take my heart and kidneys lol.

- regs, mark

 

[Peter]

Right now I'm not getting too many problems. I bought this as part of
Microsoft's latest release "Wireless Entertainment Desktop 8000" which
includes the Wireless Entertainment Keyboard 8000 and the
charging/USB/dongle station as well as the mouse. I still have problems
getting it to work at the logon screen and it wont work at all in Safe Mode
whereas my old mouse and keyboard "Elite for Bluetooth" worked fine, the
only thing there was they literally wore out - most of the keys had no
characters left on them.
There really should be a manual with this thing. What, for instance, is the
difference between connecting using the hardware interface or software
interface (you can switch between the two). The help files tells you what
it is but not why it is, if you know what I mean.
Plus if I lose connectivity and remove the offending article from the
Bluetooth devices window, then reconnect, I end up with multiple instances
of the same thing in device manager.
Serves me right I guess, for being greedy and wanting the latest
keyboard/mouse combo as soon as it was released.

 

[Guest]

No-no-no you miss the fail-point.
Bluetooth is a dead easy hack.
astalavista man! dl your today! 2k!
install and intrude!

Good homework on drivers by the way.
After I got the mouse fixed suddenly the driver dl from microsoft found no
driver on my system.
i.e., The one that flunked my mouse was corrupted.
I was not implying that the driver corrupted itself.
I have two neighbours garbaging wireless devices with their own hardware.
One jokes and smirks behind the curtain, the other boasts about her exploits.
Sheesh. I simply stated that the Microsoft update screwed my system. Which
it did.
Because drivers cannot undo hacker damage or even detect some damage.
Damn. It would cost a fortune just to find what part of my system is
breached, was breached, is open to breaching again.
Read my other post to you carefully.
HOME WIRELESS FIREWALL is the ONLY SOLUTION. (PERIOD)

Mark

unless someone can explain this to me as to why it is possible, i fail to
believe or think a driver could act as a virus by infecting a device in this
manner. it is completly going against what a driver is, the encyclopidia
tells us the definition of a driver:

A device driver simplifies programming by acting as a translator between a
device and the applications or operating systems that use it. The
higher-level code can be written independently of whatever specific hardware
device it may control. Every version of a device, such as a printer,
requires its own specialized commands. In contrast, most applications access
devices (such as sending a file to a printer) by using high-level, generic
commands, such as PRINTLN. The driver accepts these generic statements and
converts them into the low-level commands required by the device.

so my guess is that the problem occured at the same time of the update but i
don't think the driver is at falt, especially if you uninstalled it or
rolled back and no changes were seen, but since i've never seen this before
i could be wrong.

--
Licensed Boating Capt. Jonathan Perreault
http://www.AllAboutGames.BraveHost.com
- note: click continue, when it ask about security certificate -

Best Comments From Users:
Vista is satan's way to bring hell to earth. -Me

A common mistake that people make when trying to design something completely
foolproof is to underestimate the ingenuity of complete fools. -Web

No Matter The Problem Even With Linux, It's Microsoft's And Windows's
Faults -Everyone

All three of you read this carefully.
The original battery is ancient history and three new NIMH batteries have
dome their best to make the mouse work again.
Something in a Vista update slipped malicious code into the mouse through
it's bluetooth port. This is 'extremely' a well understood exploit - 15
minute blurb on it on the news last week. The mouse is messed up pretty
bad.
No more battery talk.
Does any tech have any idea how to do a really effective (and safe)
low-level hardware reset of Microsoft Wireless Laser Mouse 8000?

Sensible answers.
Mark

Peter wrote: [boyscout battery basics]
Computer & So... wrote: [repeat of Peter's good will]
samoila_mirc... wrote: [repeat of peter's good will]

Subject: Problem Laser 8000 Bluetooth Mouse

Message: When the mouse is put on the charge pad its green light pulses 8
times slowly. Then a red light flashes continuously and rapidly. The
mouse's NIMH battery does not charge except for a few minutes of use.
Even
when the mouse is left on the pad overnight. This problem started early
in
August when a Vista update included a prompt to update the mouse driver
software with a download from Microsoft. The Microsoft download was run
and stopped itself with a note that the driver was not compatible. Thatt
is when the mouse stopped charging properly.

Then late August another Vista prompt to download the updated driver for
the mouse, and this time the driver installed. However, the mouse
continues to fail to charge except for less than a minute when it is
first
placed on the charge pad.

The mouse battery charge anly lasts a very short while. If I take a half
hour to reseat the mouse on the pad every time the rapid red blinking
occurs, I can slowly build up the charge. The slow green pulsing lasts
about 30 seconds, so in half an hour the mouse is reseated on the charger
pad 60 times.

Microsoft can direct me to a safe driver update, please. That would be
greatly appreciated. It would be really appropriate if Microsoft would
correct the error in its driver update for the Laser 8000 mouse (date of
manufature, 2007).

Mark Stewart, August, September, October 2007

 

[Guest]

This is an interesting point you have come to.
I captured Vista Ultimate and Office 2007 with each application as a
separate package. Cost a fortue, but the combos weren't out yet. It was
months before the Office worked as intended. Then there was a major update
(last month) and I had to harangue Microsoft in Forum (painfully slow) for
weeks before they relaeased updates under the table for my Office. No
apologies, not even a message. They kept telling me I had to buy office for
Student and Teacher - so lame. Fortunately my mouse never got stuck and
tarred in a Microsoft development disconnect. Oh, to the hour of the 45 day
product support deadline the Control Panel mouse console seriously
deprecated, true; but excepting a crash inspired by technological
short-comings, the littel critter is scurying about quite happily. I sure
hope your hardware support and development team keeps your installation off
the rocks and sailing free.
It seems odd that the technology is so ..."sparky". Yet the provider seems,
shall we say "challenged". Flip side, okay?
Ten years ago all we could do was groan as yet again our sstems crashed, and
crashed, and crashed...
Mark

 

[Andy]

Sorry to resurect an old thread, but I have recently started having this
problem.

I'm fully patched with the latest version of Inteli desk and point.

Not sure why, but when I try and put my mouse in the charging dock it goes
slow flash once only then does the rapid red light flash thing.

It does not charge a discharged battery.

I've tried the mouse reset procedure exactely as described several times.

What seems to happen for me is .... I push the mouse reset button for 15
secs and the mouse starts to alternate red green (no pause in between).
Release and hold 5 secs, release and hold 5 secs.

I still get the alternating red green ... no pause.

Stick the mouse in the charger and I still get a reg green alternating flash
.... no pause.

remove and light is solid green

press for 5 secs ... and red / green alternating flash (no pause).

put it back in the holder for 25 secs + (left it a while) I get no 8 slow
green blinks followed by red .... just alternating red green or flashing red.

My keyboard doesn't crash and .... ARRRGH.

I can recharge the batteries from an external source, and the mouse
otherwise operates flawlessly.

Deeply confused. Got my desktop 7000 set about december / january.

Anyone else had issues recently (ideally from the UK) and managed to get
this fix to work? Mouse itself has 'manufactured feb 2007' on the bottom of
it.]

TYIA


Andy

 

[JW]

I have not problem with my laser 8000 mouse with Vista HP 32 bit. Maybe the
battery in your mouse can no longer be recharge.
Have you tried a different battery?

Sorry to resurect an old thread, but I have recently started having this
problem.

I'm fully patched with the latest version of Inteli desk and point.

Not sure why, but when I try and put my mouse in the charging dock it goes
slow flash once only then does the rapid red light flash thing.

It does not charge a discharged battery.

I've tried the mouse reset procedure exactely as described several times.

What seems to happen for me is .... I push the mouse reset button for 15
secs and the mouse starts to alternate red green (no pause in between).
Release and hold 5 secs, release and hold 5 secs.

I still get the alternating red green ... no pause.

Stick the mouse in the charger and I still get a reg green alternating
flash
... no pause.

remove and light is solid green

press for 5 secs ... and red / green alternating flash (no pause).

put it back in the holder for 25 secs + (left it a while) I get no 8 slow
green blinks followed by red .... just alternating red green or flashing
red.

My keyboard doesn't crash and .... ARRRGH.

I can recharge the batteries from an external source, and the mouse
otherwise operates flawlessly.

Deeply confused. Got my desktop 7000 set about december / january.

Anyone else had issues recently (ideally from the UK) and managed to get
this fix to work? Mouse itself has 'manufactured feb 2007' on the bottom
of
it.]

TYIA


Andy

Thank you for your assistance.
I found out how to reset the laser 8000 mouse.
Note that the mouse recharge was disabled by a Vista64 update or an
update
hack.
That disabled behavior is well described in the forum.
The solution was to press in the mouse reset switch for about 15 seconds
and
then immediately press for 5 seconds and again for 5 seconds (3 pushes).
Then when the mouse is placed on the charge pad it blinks green-red pause
green-red and so on.
Then take the mouse off the pad and press the reset for five seconds.
Finally, place the mouse on the pad and let it recharge.
When the mouse light is solid green, not pulsing, take it off the pad.
You will notice that the mouse is still not working.
Keyboard also is frozen, and you cannot use your operating system.
Manually reset the computer with a warm reboot.
When Vista64 restarts, the mouse is still not going to work.
Another 5 second press of the mouse reset.
Place it on the charge pad for 5 seconds to initiate an amplified signal
burst.
Remove the mouse from the pad and leave it on the desk top.
Now locate the bluetooth transceiver in its USB port.
Do not unplug the transceiver.
Press the bluetooth transceiver's reset button for 5 seconds until it's
green light is rapidly blinking.
Let go of the reset and the transceiver will immediately stop blinking
and
emit a steady green glow.
This steady glow means that the mouse has been located by the operating
system.
A dialog with a progress bar will announce the configuration of the
bluetooth device to transact with the mouse for the operating system.
After the configuration completes the mouse is repaired and ready to use.

C&S, all I needed was the reset press sequence, or base manual hardware
reset sequence. Would have saved me months of dire annoyance. Why is this
info not shipped with the product, published online in a very noticable
and
easily accessed page, and provided to customers having any related
problem?

 

[Andy]

I have tried several different batteries, and my desktop set has been working
flawlessly under Vista 64 bit ultimate, until now.

I have not problem with my laser 8000 mouse with Vista HP 32 bit. Maybe the
battery in your mouse can no longer be recharge.
Have you tried a different battery?

Sorry to resurect an old thread, but I have recently started having this
problem.

I'm fully patched with the latest version of Inteli desk and point.

Not sure why, but when I try and put my mouse in the charging dock it goes
slow flash once only then does the rapid red light flash thing.

It does not charge a discharged battery.

I've tried the mouse reset procedure exactely as described several times.

What seems to happen for me is .... I push the mouse reset button for 15
secs and the mouse starts to alternate red green (no pause in between).
Release and hold 5 secs, release and hold 5 secs.

I still get the alternating red green ... no pause.

Stick the mouse in the charger and I still get a reg green alternating
flash
... no pause.

remove and light is solid green

press for 5 secs ... and red / green alternating flash (no pause).

put it back in the holder for 25 secs + (left it a while) I get no 8 slow
green blinks followed by red .... just alternating red green or flashing
red.

My keyboard doesn't crash and .... ARRRGH.

I can recharge the batteries from an external source, and the mouse
otherwise operates flawlessly.

Deeply confused. Got my desktop 7000 set about december / january.

Anyone else had issues recently (ideally from the UK) and managed to get
this fix to work? Mouse itself has 'manufactured feb 2007' on the bottom
of
it.]

TYIA


Andy

Thank you for your assistance.
I found out how to reset the laser 8000 mouse.
Note that the mouse recharge was disabled by a Vista64 update or an
update
hack.
That disabled behavior is well described in the forum.
The solution was to press in the mouse reset switch for about 15 seconds
and
then immediately press for 5 seconds and again for 5 seconds (3 pushes).
Then when the mouse is placed on the charge pad it blinks green-red pause
green-red and so on.
Then take the mouse off the pad and press the reset for five seconds.
Finally, place the mouse on the pad and let it recharge.
When the mouse light is solid green, not pulsing, take it off the pad.
You will notice that the mouse is still not working.
Keyboard also is frozen, and you cannot use your operating system.
Manually reset the computer with a warm reboot.
When Vista64 restarts, the mouse is still not going to work.
Another 5 second press of the mouse reset.
Place it on the charge pad for 5 seconds to initiate an amplified signal
burst.
Remove the mouse from the pad and leave it on the desk top.
Now locate the bluetooth transceiver in its USB port.
Do not unplug the transceiver.
Press the bluetooth transceiver's reset button for 5 seconds until it's
green light is rapidly blinking.
Let go of the reset and the transceiver will immediately stop blinking
and
emit a steady green glow.
This steady glow means that the mouse has been located by the operating
system.
A dialog with a progress bar will announce the configuration of the
bluetooth device to transact with the mouse for the operating system.
After the configuration completes the mouse is repaired and ready to use.

C&S, all I needed was the reset press sequence, or base manual hardware
reset sequence. Would have saved me months of dire annoyance. Why is this
info not shipped with the product, published online in a very noticable
and
easily accessed page, and provided to customers having any related
problem?

:

forgive me, but if i understand correctly you need the driver to charge
the
mouse, couldn't it be that the battery is not holding it's charge, or a
problem with the battery, or is it really the driver not telling the
mouse
to charge?

--
Licensed Boating Capt. Jonathan Perreault
http://www.AllAboutGames.BraveHost.com
- note: click continue, when it ask about security certificate -

Best Comments From Users:
Vista is satan's way to bring hell to earth. -Me

A common mistake that people make when trying to design something
completely
foolproof is to underestimate the ingenuity of complete fools. -Web

No Matter The Problem Even With Linux, It's Microsoft's And Windows's
Faults -Everyone
Subject: Problem Laser 8000 Bluetooth Mouse

Message: When the mouse is put on the charge pad its green light
pulses 8
times slowly. Then a red light flashes continuously and rapidly. The
mouse's NIMH battery does not charge except for a few minutes of use.
Even
when the mouse is left on the pad overnight. This problem started
early in
August when a Vista update included a prompt to update the mouse
driver
software with a download from Microsoft. The Microsoft download was
run
and stopped itself with a note that the driver was not compatible.
Thatt
is when the mouse stopped charging properly.

Then late August another Vista prompt to download the updated driver
for
the mouse, and this time the driver installed. However, the mouse
continues to fail to charge except for less than a minute when it is
first
placed on the charge pad.

The mouse battery charge anly lasts a very short while. If I take a
half
hour to reseat the mouse on the pad every time the rapid red blinking
occurs, I can slowly build up the charge. The slow green pulsing
lasts
about 30 seconds, so in half an hour the mouse is reseated on the
charger
pad 60 times.

Microsoft can direct me to a safe driver update, please. That would
be
greatly appreciated. It would be really appropriate if Microsoft
would
correct the error in its driver update for the Laser 8000 mouse (date
of
manufature, 2007).

Mark Stewart, August, September, October 2007