problem installing programs

[Guest]

I've recently encountered a problem installing new software.
It appears to install correctly but then when I go to use it I get the "
" has encountered a problem and needs to close.
It's happening with microsoft software so I'm not sure what is going on.

Does anyone have any idea or suggestions on what might be happening?
I would appreciate anything as it's getting very frustrating.

All current programs are fine.

 

[Rich Barry]

Anthony, go to Control Panel>Add/Remove Programs and Uninstall it.
Reboot and try reinstalling.

 

[Guest]

Hi Anthony,
Sounds as if you have encountered the bug in Windows Installer that
Microsoft fixed this week. Suggest that you check out KB893803-v2 at the
Microsoft Downloads site.
HTH

 

[Guest]

Thanks, I've tried both but no luck.

Hi Anthony,
Sounds as if you have encountered the bug in Windows Installer that
Microsoft fixed this week. Suggest that you check out KB893803-v2 at the
Microsoft Downloads site.
HTH