printing problem

[John Smith]

Win2k pro mashine w/ a lexmark z52 printer(latest drivers)

The pc prints w/o any problems

None else on the network can print ont it.
The printer is shared and everybody has full permisions

In the event log of the print server:
"The document Microsoft Word - Document1 owned by user2 failed to print.
Win32 error code returned by the print processor: 87 (0x57). "

Thee last santence can also be:
Win32 error code returned by the print processor: 0 (0x0).
Win32 error code returned by the print processor: 109 (0x6d).
Win32 error code returned by the print processor: 232 (0xe8).
Win32 error code returned by the print processor: 126 (0x7e).

any help is welcome

 

[Mark Brown[MSFT]]

| From: "John Smith" <[email protected]>
| Subject: printing problem
| Date: Mon, 28 Jun 2004 14:55:52 +0300
|
| Win2k pro mashine w/ a lexmark z52 printer(latest drivers)
|
| The pc prints w/o any problems
|
| None else on the network can print ont it.
| The printer is shared and everybody has full permisions
|
| In the event log of the print server:
| "The document Microsoft Word - Document1 owned by user2 failed to print.
| Win32 error code returned by the print processor: 87 (0x57). "
|
| Thee last santence can also be:
| Win32 error code returned by the print processor: 0 (0x0).
| Win32 error code returned by the print processor: 109 (0x6d).
| Win32 error code returned by the print processor: 232 (0xe8).
| Win32 error code returned by the print processor: 126 (0x7e).
|
| any help is welcome
|
|
|

Hi John,

In Windows 2000 server, can we check the folder
c:\winnt\system32\spool\printers. This folder should
be completely empty. If there are files in the printers folder, delete
them. If there are files located here
we may be dealing with a bad print driver.

Next in hklm\system\currentcontrolset\control\print\environments\windows NT
X86\print processors\
is there any noted Lexmark print processors. If yes, identify what
printers are using these processors. Change the processor used for these
printers to "winprint" the delete the Lexmark processor keys.

We should do this step on both the client and the server.

Thanks


~~ Mark Brown ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
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