printer will not print using color cartridge

[Jan]

I have Windows XP. I have a Lexmark Z11 printer. I
don't have any trouble getting it to print any documents,
pages off the internet, etc. in black and white. It did
print with the color cartridge 12A1980. It won't print in
color now. It attempts to, but does print clearly. I have
looked through my troubleshooting manual, but can't
figure it out. Manual can show me how to reset the
defaults, but I am not that familiar with setting
defaults. Would appreciate any help. Thanx!

 

[EGMcCann]

How do you mean "doesn't print clearly?" Streaky? Has stripes? Off color?

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