Printer Spooler service stops working after every 10-15 jobs

[Kishore Gagrani]

Windows 2000 server/SP4 , applied KB article 880550 for
printer spooler problem , but still have the same problem
where the spooler service stops after 10-15 jobs are
printed. The problem started happening on its own past few
weeks . The same setup has been working right for about
more than a year or so. Nothing changed.

Any clues ? Any where else can I look in for logs ?

thanks
Kishore

 

[Jason Hall [MSFT]]

--------------------
Content-Class: urn:content-classes:message
From: "Kishore Gagrani" <[email protected]>
Sender: "Kishore Gagrani" <[email protected]>
Subject: Printer Spooler service stops working after every 10-15 jobs
Date: Tue, 8 Jun 2004 11:53:55 -0700

Windows 2000 server/SP4 , applied KB article 880550 for
printer spooler problem , but still have the same problem
where the spooler service stops after 10-15 jobs are
printed. The problem started happening on its own past few
weeks . The same setup has been working right for about
more than a year or so. Nothing changed.

Any clues ? Any where else can I look in for logs ?

thanks
Kishore
----------------------

I would recommend the following troubleshooting steps in dealing with your
spooler issue:

1. Run the Cleanspl utility from the Windows Server 2003 Resource Kit

(http://www.microsoft.com/downloads/details.aspx?FamilyID=9D467A69-57FF-4AE7
-96EE-B18C4790CFFD&displaylang=en)
(This utility works on XP, 2000, and 2003)

2. Install only in-box drivers for the printers needed when possible (or
else try to obtain updated printer drivers from vendor website)

3. Remove third-party port monitors as per Q260142 (NOTE: Do not remove the
HP Master Monitor if it exists, make sure it is upgraded to version 4.2)

4. Disable the loading of any but the default (WinPrint) by deleting their
respective sub-keys from the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windo
ws NT x86\Print Processors



--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no warranties, and confers no
rights.
~ Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
~ Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.

 

[Paul Baker [MVP, Windows - SDK]]

I have also made a post with this subject:
Solution to Printers "Disappear" / Print Spooler Service Down

Paul

 

[Kishore]

Thank you so much for your help, I will troubleshoot
further and keep this list posted on the diagnosys.

 

[Kishore]

well, it truns out that problem I was having on printer
server's print spooler service getting shut down was
because of one user trying to print a specific excel
docuement in color (same document when printed in Grey
scale works fine). Any other excel document when printed
in color or Grey scale works fine.

Any clue where to look in this excel doc. ? How to avoid
such instances in future ?

thanks
Kishore

-----Original Message-----
Thank you so much for your help, I will troubleshoot
further and keep this list posted on the diagnosys.

-----Original Message-----
I have also made a post with this subject:
Solution to Printers "Disappear" / Print Spooler Service Down

Paul

"Jason Hall [MSFT]" <[email protected]>

wrote
in message

(NOTE: Do not remove
the

\

Environments\Windo

all
responses to this

.

.

 

[Paul Baker [MVP, Windows - SDK]]

Kishore,

It must be something that Excel is doing to interact with the printer
driver. However, it is probably that all Excel is doing is specifying a
color setting.

I wouldn't bother looking at Excel. I would replace the printer driver. It
seems a source of instability. Try upgrading the driver using the
manufacturer's web site. Try switching to a simpler driver of the similar
kind. For example, instead of a HP Laserjet 5Si driver, use a HP Laserjet
driver from the Windows installation.

Paul

well, it truns out that problem I was having on printer
server's print spooler service getting shut down was
because of one user trying to print a specific excel
docuement in color (same document when printed in Grey
scale works fine). Any other excel document when printed
in color or Grey scale works fine.

Any clue where to look in this excel doc. ? How to avoid
such instances in future ?

thanks
Kishore

-----Original Message-----
Thank you so much for your help, I will troubleshoot
further and keep this list posted on the diagnosys.

-----Original Message-----
I have also made a post with this subject:
Solution to Printers "Disappear" / Print Spooler Service Down

Paul

"Jason Hall [MSFT]" <[email protected]>

wrote
in message

Sender: "Kishore Gagrani"

Subject: Printer Spooler service stops working after every 10-15 jobs
Date: Tue, 8 Jun 2004 11:53:55 -0700

Windows 2000 server/SP4 , applied KB article 880550 for
printer spooler problem , but still have the same problem
where the spooler service stops after 10-15 jobs are
printed. The problem started happening on its own past few
weeks . The same setup has been working right for about
more than a year or so. Nothing changed.

Any clues ? Any where else can I look in for logs ?

thanks
Kishore
----------------------

I would recommend the following troubleshooting steps in dealing with your
spooler issue:

1. Run the Cleanspl utility from the Windows Server 2003 Resource Kit


(http://www.microsoft.com/downloads/details.aspx? FamilyID=9D467A69-57FF-4AE7
-96EE-B18C4790CFFD&displaylang=en)
(This utility works on XP, 2000, and 2003)

2. Install only in-box drivers for the printers needed when possible (or
else try to obtain updated printer drivers from vendor website)

3. Remove third-party port monitors as per Q260142 (NOTE: Do not remove
the
HP Master Monitor if it exists, make sure it is upgraded to version 4.2)

4. Disable the loading of any but the default (WinPrint) by deleting their
respective sub-keys from the following key:


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print

\

Environments\Windo
ws NT x86\Print Processors



--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no warranties, and confers no
rights.
~ Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
~ Note: For the benefit of the community-at-large,

all
responses to this

message are best directed to the newsgroup/thread from which they
originated.


.

.

 

[Kishore]

Paul,

thanks for your suggestion. The printer is HP Laserjet
4600DN . I will update the drivers etc. and see if that
helps and will keep this list informed.

thanks
Kishore

 

[Kishore Gagrani]

Well, I updated all firmware/drivers and brought them to
latest , still the problem continues . I see a trand now,
everytime there is a rich colored graphical printout , the
spooler crashes.

Any further help is much appreciated.

thanks
Kishore

-----Original Message-----
Paul,

thanks for your suggestion. The printer is HP Laserjet
4600DN . I will update the drivers etc. and see if that
helps and will keep this list informed.

thanks
Kishore

-----Original Message-----
Kishore,

It must be something that Excel is doing to interact

with
the printer

driver. However, it is probably that all Excel is doing is specifying a
color setting.

I wouldn't bother looking at Excel. I would replace the printer driver. It
seems a source of instability. Try upgrading the driver using the
manufacturer's web site. Try switching to a simpler driver of the similar
kind. For example, instead of a HP Laserjet 5Si driver, use a HP Laserjet
driver from the Windows installation.

Paul

well, it truns out that problem I was having on printer
server's print spooler service getting shut down was
because of one user trying to print a specific excel
docuement in color (same document when printed in Grey
scale works fine). Any other excel document when printed
in color or Grey scale works fine.

Any clue where to look in this excel doc. ? How to avoid
such instances in future ?

thanks
Kishore

-----Original Message-----
Thank you so much for your help, I will troubleshoot
further and keep this list posted on the diagnosys.


-----Original Message-----
I have also made a post with this subject:
Solution to Printers "Disappear" / Print Spooler Service
Down

Paul

"Jason Hall [MSFT]" <[email protected]>
wrote
in message

--------------------
Content-Class: urn:content-classes:message
From: "Kishore Gagrani"
<[email protected]>
Sender: "Kishore Gagrani"
<[email protected]>
Subject: Printer Spooler service stops working after
every 10-15 jobs
Date: Tue, 8 Jun 2004 11:53:55 -0700

Windows 2000 server/SP4 , applied KB article

880550

for


.

.

 

[Paul Baker [MVP, Windows - SDK]]

Try my other suggestion of trying a generic driver, eg. HP Laserjet, from
the Windows installation. All laserjets are pretty much compatible, because
they all use HP PCL or PostScript.

Paul

Well, I updated all firmware/drivers and brought them to
latest , still the problem continues . I see a trand now,
everytime there is a rich colored graphical printout , the
spooler crashes.

Any further help is much appreciated.

thanks
Kishore

-----Original Message-----
Paul,

thanks for your suggestion. The printer is HP Laserjet
4600DN . I will update the drivers etc. and see if that
helps and will keep this list informed.

thanks
Kishore

-----Original Message-----
Kishore,

It must be something that Excel is doing to interact

with
the printer

driver. However, it is probably that all Excel is doing is specifying a
color setting.

I wouldn't bother looking at Excel. I would replace the printer driver. It
seems a source of instability. Try upgrading the driver using the
manufacturer's web site. Try switching to a simpler driver of the similar
kind. For example, instead of a HP Laserjet 5Si driver, use a HP Laserjet
driver from the Windows installation.

Paul

well, it truns out that problem I was having on printer
server's print spooler service getting shut down was
because of one user trying to print a specific excel
docuement in color (same document when printed in Grey
scale works fine). Any other excel document when printed
in color or Grey scale works fine.

Any clue where to look in this excel doc. ? How to avoid
such instances in future ?

thanks
Kishore

-----Original Message-----
Thank you so much for your help, I will troubleshoot
further and keep this list posted on the diagnosys.


-----Original Message-----
I have also made a post with this subject:
Solution to Printers "Disappear" / Print Spooler Service
Down

Paul

"Jason Hall [MSFT]" <[email protected]>
wrote
in message

--------------------
Content-Class: urn:content-classes:message
From: "Kishore Gagrani"
<[email protected]>
Sender: "Kishore Gagrani"
<[email protected]>
Subject: Printer Spooler service stops working after
every 10-15 jobs
Date: Tue, 8 Jun 2004 11:53:55 -0700

Windows 2000 server/SP4 , applied KB article

880550

for
printer spooler problem , but still have the same
problem
where the spooler service stops after 10-15 jobs are
printed. The problem started happening on its own past
few
weeks . The same setup has been working right for about
more than a year or so. Nothing changed.

Any clues ? Any where else can I look in for logs ?

thanks
Kishore
----------------------

I would recommend the following troubleshooting steps
in dealing with your
spooler issue:

1. Run the Cleanspl utility from the Windows Server
2003 Resource Kit


(http://www.microsoft.com/downloads/details.aspx?
FamilyID=9D467A69-57FF-4AE7
-96EE-B18C4790CFFD&displaylang=en)
(This utility works on XP, 2000, and 2003)

2. Install only in-box drivers for the printers needed
when possible (or
else try to obtain updated printer drivers from vendor
website)

3. Remove third-party port monitors as per Q260142
(NOTE: Do not remove
the
HP Master Monitor if it exists, make sure it is
upgraded to version 4.2)

4. Disable the loading of any but the default
(WinPrint) by deleting their
respective sub-keys from the following key:



HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Prin t
\
Environments\Windo
ws NT x86\Print Processors



--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no warranties,
and confers no
rights.
~ Use of included script samples are subject to the
terms specified at
http://www.microsoft.com/info/cpyright.htm
~ Note: For the benefit of the community-at-large,
all
responses to this
message are best directed to the newsgroup/thread from
which they
originated.


.

.



.

.

 

[Kishore Gagrani]

thanks Paul. I tried your suggestion but the problem with
generic driver is it doesn't give the propoer colors as
well there is no duplex printing features available.

I have any way, put this generic driver and now waiting
for some one to come back with problem.

-----Original Message-----
Try my other suggestion of trying a generic driver, eg. HP Laserjet, from
the Windows installation. All laserjets are pretty much compatible, because
they all use HP PCL or PostScript.

Paul

Well, I updated all firmware/drivers and brought them to
latest , still the problem continues . I see a trand now,
everytime there is a rich colored graphical printout , the
spooler crashes.

Any further help is much appreciated.

thanks
Kishore

-----Original Message-----
Paul,

thanks for your suggestion. The printer is HP Laserjet
4600DN . I will update the drivers etc. and see if that
helps and will keep this list informed.

thanks
Kishore
-----Original Message-----
Kishore,

It must be something that Excel is doing to interact with
the printer
driver. However, it is probably that all Excel is doing
is specifying a
color setting.

I wouldn't bother looking at Excel. I would replace the
printer driver. It
seems a source of instability. Try upgrading the driver
using the
manufacturer's web site. Try switching to a simpler
driver of the similar
kind. For example, instead of a HP Laserjet 5Si driver,
use a HP Laserjet
driver from the Windows installation.

Paul

well, it truns out that problem I was having on printer
server's print spooler service getting shut down was
because of one user trying to print a specific excel
docuement in color (same document when printed in Grey
scale works fine). Any other excel document when printed
in color or Grey scale works fine.

Any clue where to look in this excel doc. ? How to avoid
such instances in future ?

thanks
Kishore

-----Original Message-----
Thank you so much for your help, I will troubleshoot
further and keep this list posted on the diagnosys.


-----Original Message-----
I have also made a post with this subject:
Solution to Printers "Disappear" / Print Spooler
Service
Down

Paul

"Jason Hall [MSFT]" <v- (e-mail address removed)>
wrote
in message

--------------------
Content-Class: urn:content-classes:message
From: "Kishore Gagrani"
<[email protected]>
Sender: "Kishore Gagrani"
<[email protected]>
Subject: Printer Spooler service stops working
after
every 10-15 jobs
Date: Tue, 8 Jun 2004 11:53:55 -0700

Windows 2000 server/SP4 , applied KB article 880550
for
printer spooler problem , but still have the same
problem
where the spooler service stops after 10-15 jobs are
printed. The problem started happening on its own
past
few
weeks . The same setup has been working right for
about
more than a year or so. Nothing changed.

Any clues ? Any where else can I look in for logs ?

thanks
Kishore
----------------------

I would recommend the following troubleshooting
steps
in dealing with your
spooler issue:

1. Run the Cleanspl utility from the Windows Server
2003 Resource Kit


(http://www.microsoft.com/downloads/details.aspx?
FamilyID=9D467A69-57FF-4AE7
-96EE-B18C4790CFFD&displaylang=en)
(This utility works on XP, 2000, and 2003)

2. Install only in-box drivers for the printers
needed
when possible (or
else try to obtain updated printer drivers from
vendor
website)

3. Remove third-party port monitors as per Q260142
(NOTE: Do not remove
the
HP Master Monitor if it exists, make sure it is
upgraded to version 4.2)

4. Disable the loading of any but the default
(WinPrint) by deleting their
respective sub-keys from the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Prin

t
\
Environments\Windo
ws NT x86\Print Processors



--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no
warranties,
and confers no
rights.
~ Use of included script samples are subject to the
terms specified at
http://www.microsoft.com/info/cpyright.htm
~ Note: For the benefit of the community-at- large,
all
responses to this
message are best directed to the newsgroup/thread
from
which they
originated.


.

.



.

.

.