Printer redirect fails

[BW]

A new Dell Inspiron 5100 with XP Pro, using remote desktop
connection, connects to the Terminal Server (Win2k) the
local Dell printer Hp920c does not redirect to the
terminal session. The drivers are loaded on the server,
the only error in the system log is Event 3019, "The
redirector failed to determine the connection type"

KB refers to drive mappings and nothing relating to
printers.

any suggestions..
..

 

[Vera Noest [MVP]]

The EventID 3019 has nothing to do with the printer problem.
To get your printer autocreated, you will probably have to add a
line to your ntprintsubs.inf file to map it to a native driver.
I'm not sure which printer model you mean with "Dell printer
Hp920c", but I assume that it is a HP DeskJet 920C. In that case,
try:

"HP DeskJet 920C" = "HP DeskJet"

For details, check:

275495 - Printer Redirection or Upgrade May Not Work Because of
Signed Ntprint.inf File
http://support.microsoft.com/?kbid=275495

 

[BW]

Thanks for the help..
Were does the ntprintsubs.inf file reside?

The Hp920c has been used before on the server, the client
now has a new laptop with XP Pro. His last laptop was
Win2kPro.

 

[Vera Noest [MVP]]

OK, that probably means that the name of the driver is not exactly
the same on the server and the XP client. If the name on the
client is "HP DeskJet 920 Series" and on the server "HP DeskJet
920", you must add a mapping, otherwise the printer will not
autocreate.

Regarding the .inf file: You can put it whereever you want, as
long as you enter the full search path in the registry. This is
explained in detail in the KB article. Also check KB 239088, which
is referenced in KB 275495.

 

[BW]

Hi Vera, okay I am on site again and have a bit more info..

This is a new customer and I don't know the setup of the
server, I created a ntprintsubs.inf etc etc, changed the
drivers to match exc\act name,, I have noticed that there
is an ntprintsubs.pnf , and they are using Kx32.. it looks
like a profile is locked down but I don't know where to go
next.....

 

[Vera Noest [MVP]]

Now that you have mapped the printer driver names, does the
printer autocreate?
Are they using a KiXtart script to configure printers in the TS
sessions (that's a common use of KiXtart scripts on a TS)?
What do you mean with "it looks like a profile is locked down"?

 

[BW]

the printer does not autocreate. I even tried to manually
add the printer while the client was in TS session, no
port was available to map to ie:TS00001 etc.
(I did a test on my server at home.. so I know that the
procedure is correct)
They are running Kix32.
It appears that there is a policy,
perhaps "ntprintsubs.pnf" that is defining what the user
can accept.(printers etc) and maybe bypassing Nt defaults.
Do you know what generates .pnf files?
The users TS login, points to a Profile$\users directory,
which has an ntuser.pol file which I could not open.

Again thanks for any suggestions.

 

[Vera Noest [MVP]]

To be honest, I can't make head or tail of this, so I've a lot
more questions, and hopefully one of them puts you onto the right
track.

* have you double-checked the settings regarding printer
redirection on the TS and the clients?

* Have you investigated the *content* of the script that they run
with kix32, when in the logon process it is running, and where it
is executed from (where is it defined?)

* can you open the "ntprintsubs.pnf" file with notepad? Is this
file referenced in the registry (in the location that is
documented in KB article 275495? If it is not referenced anywhere
in the registry, then it is not in use.

* can you open the ntuser.pol file with the system policy editor
(which presumably was used to create the file)? Note that you will
need to load all the admninistrative templates that were used to
create the policy to be able to see they settings.

* have you asked the owners / previous managers *why* they use an
NT4.0 stile system policy on a W2K server?

 

[Guest]

Hi Vera sorry for the delay, out for the holidays.. Happy
Thanksgiving.
Thank you for persisting with this pain.
I contacted the previous (temp) admin. They are using
Kixtart login scripts, I have yet to look at them.

I rechecked the printer redirect settings they are the
same as my working test system at home. (Same printer)

The ntprintsubs.pnf I could not open, and Yes, it is in
the registry next to the one I created,
I could not open the ntuser.pol with poledit, it said I do
not have the correct registry setting. (I had not tried
loading the admin templates, first.)

I am going back to the site Tuesday and will try again.

I have never had this sort of problem before.
I even added the user to the Admin Group and still it
would not redirect the printer.

Regards
Barry