Printer driver won't load.

[Guest]

My apologies for asking a W2K Pro question here but I could not find a forum
for this and I see a few questions close to this one here. Also the service
properties I reference below is identical to the properties I have on my XP
Pro workstation's.

I've tried all afternoon to get a W2K Pro, sp4 workstation to load the HP
4100 driver for a printer I've just put on our network but each time it gets
to the end of the wizard, the progress bar goes all the way across indicating
copying of files and then I get the error message "Printer driver was not
loaded. Access denied." It does this regardless of where I get the driver -
HP or Microsoft. I have to hit Windows Update to get the 4100 to show up in
the wizard's list of drivers. The one other W2K Pro workstation in the room
loaded the driver just fine.

One KB article suggested going to the spooler's properties in Services and
make sure on the Log On tab has "Log on as local system account and Interact
with Desktop" checkbox are chosen and checked and then to stop and start the
service. I tried this but it did nothing.

Any ideas out there?

Thanks, Dana.

 

[Alan Morris [MSFT]]

Delete the old driver before getting the Windows Update version. HP had a
problem where newer drivers were not compatible to the old driver previously
installed.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

Would they be kept under \\windows\driver or \drivers?

Delete the old driver before getting the Windows Update version. HP had a
problem where newer drivers were not compatible to the old driver previously
installed.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

My apologies for asking a W2K Pro question here but I could not find a
forum
for this and I see a few questions close to this one here. Also the
service
properties I reference below is identical to the properties I have on my
XP
Pro workstation's.

I've tried all afternoon to get a W2K Pro, sp4 workstation to load the HP
4100 driver for a printer I've just put on our network but each time it
gets
to the end of the wizard, the progress bar goes all the way across
indicating
copying of files and then I get the error message "Printer driver was not
loaded. Access denied." It does this regardless of where I get the
driver -
HP or Microsoft. I have to hit Windows Update to get the 4100 to show up
in
the wizard's list of drivers. The one other W2K Pro workstation in the
room
loaded the driver just fine.

One KB article suggested going to the spooler's properties in Services and
make sure on the Log On tab has "Log on as local system account and
Interact
with Desktop" checkbox are chosen and checked and then to stop and start
the
service. I tried this but it did nothing.

Any ideas out there?

Thanks, Dana.

 

[Alan Morris [MSFT]]

Printers Folder, File, Server Properties, Drivers.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Would they be kept under \\windows\driver or \drivers?

Delete the old driver before getting the Windows Update version. HP had
a
problem where newer drivers were not compatible to the old driver
previously
installed.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

My apologies for asking a W2K Pro question here but I could not find a
forum
for this and I see a few questions close to this one here. Also the
service
properties I reference below is identical to the properties I have on
my
XP
Pro workstation's.

I've tried all afternoon to get a W2K Pro, sp4 workstation to load the
HP
4100 driver for a printer I've just put on our network but each time it
gets
to the end of the wizard, the progress bar goes all the way across
indicating
copying of files and then I get the error message "Printer driver was
not
loaded. Access denied." It does this regardless of where I get the
driver -
HP or Microsoft. I have to hit Windows Update to get the 4100 to show
up
in
the wizard's list of drivers. The one other W2K Pro workstation in the
room
loaded the driver just fine.

One KB article suggested going to the spooler's properties in Services
and
make sure on the Log On tab has "Log on as local system account and
Interact
with Desktop" checkbox are chosen and checked and then to stop and
start
the
service. I tried this but it did nothing.

Any ideas out there?

Thanks, Dana.

 

[Guest]

Ok, looked in the drivers cache and this 4100 driver is not listed. All the
other drivers for the printers this workstation has available to it are,
however. Should I delete all of them and start over?

Thanks.

Printers Folder, File, Server Properties, Drivers.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Would they be kept under \\windows\driver or \drivers?

Delete the old driver before getting the Windows Update version. HP had
a
problem where newer drivers were not compatible to the old driver
previously
installed.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

My apologies for asking a W2K Pro question here but I could not find a
forum
for this and I see a few questions close to this one here. Also the
service
properties I reference below is identical to the properties I have on
my
XP
Pro workstation's.

I've tried all afternoon to get a W2K Pro, sp4 workstation to load the
HP
4100 driver for a printer I've just put on our network but each time it
gets
to the end of the wizard, the progress bar goes all the way across
indicating
copying of files and then I get the error message "Printer driver was
not
loaded. Access denied." It does this regardless of where I get the
driver -
HP or Microsoft. I have to hit Windows Update to get the 4100 to show
up
in
the wizard's list of drivers. The one other W2K Pro workstation in the
room
loaded the driver just fine.

One KB article suggested going to the spooler's properties in Services
and
make sure on the Log On tab has "Log on as local system account and
Interact
with Desktop" checkbox are chosen and checked and then to stop and
start
the
service. I tried this but it did nothing.

Any ideas out there?

Thanks, Dana.

 

[Guest]

My apologies for asking a W2K Pro question here but I could not find a forum
for this and I see a few questions close to this one here. Also the service
properties I reference below is identical to the properties I have on my XP
Pro workstation's.

I've tried all afternoon to get a W2K Pro, sp4 workstation to load the HP
4100 driver for a printer I've just put on our network but each time it gets
to the end of the wizard, the progress bar goes all the way across indicating
copying of files and then I get the error message "Printer driver was not
loaded. Access denied." It does this regardless of where I get the driver -
HP or Microsoft. I have to hit Windows Update to get the 4100 to show up in
the wizard's list of drivers. The one other W2K Pro workstation in the room
loaded the driver just fine.

One KB article suggested going to the spooler's properties in Services and
make sure on the Log On tab has "Log on as local system account and Interact
with Desktop" checkbox are chosen and checked and then to stop and start the
service. I tried this but it did nothing.

Any ideas out there?

Thanks, Dana.

 

[Alan Morris [MSFT]]

how many HP driver are installed on the machine? There are a few HP drivers
that use common files but this normally does not result in the mismatched
device mode information. Just deleting the one driver before adding the
new one from windows update should be fine.

cscript c:\windows\system32\prndrvr.vbs -l

will list the print drivers installed on the machine.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Ok, looked in the drivers cache and this 4100 driver is not listed. All
the
other drivers for the printers this workstation has available to it are,
however. Should I delete all of them and start over?

Thanks.

Printers Folder, File, Server Properties, Drivers.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Would they be kept under \\windows\driver or \drivers?

:

Delete the old driver before getting the Windows Update version. HP
had
a
problem where newer drivers were not compatible to the old driver
previously
installed.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

My apologies for asking a W2K Pro question here but I could not find
a
forum
for this and I see a few questions close to this one here. Also the
service
properties I reference below is identical to the properties I have
on
my
XP
Pro workstation's.

I've tried all afternoon to get a W2K Pro, sp4 workstation to load
the
HP
4100 driver for a printer I've just put on our network but each time
it
gets
to the end of the wizard, the progress bar goes all the way across
indicating
copying of files and then I get the error message "Printer driver
was
not
loaded. Access denied." It does this regardless of where I get the
driver -
HP or Microsoft. I have to hit Windows Update to get the 4100 to
show
up
in
the wizard's list of drivers. The one other W2K Pro workstation in
the
room
loaded the driver just fine.

One KB article suggested going to the spooler's properties in
Services
and
make sure on the Log On tab has "Log on as local system account and
Interact
with Desktop" checkbox are chosen and checked and then to stop and
start
the
service. I tried this but it did nothing.

Any ideas out there?

Thanks, Dana.

 

[Guest]

Looked for the file "prndrvr.vbs" throughout the whole hard drive and it's
nowhere to be found. Not even hidden ones.

I have HP LJ 1300 PCL5c and PCL 6, HP LJ 4 Plus, HP DJ 840c, Windows NT Fax
driver and three Xerox Document Center drivers installed on this workstation.

how many HP driver are installed on the machine? There are a few HP drivers
that use common files but this normally does not result in the mismatched
device mode information. Just deleting the one driver before adding the
new one from windows update should be fine.

cscript c:\windows\system32\prndrvr.vbs -l

will list the print drivers installed on the machine.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Ok, looked in the drivers cache and this 4100 driver is not listed. All
the
other drivers for the printers this workstation has available to it are,
however. Should I delete all of them and start over?

Thanks.

Printers Folder, File, Server Properties, Drivers.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Would they be kept under \\windows\driver or \drivers?

:

Delete the old driver before getting the Windows Update version. HP
had
a
problem where newer drivers were not compatible to the old driver
previously
installed.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

My apologies for asking a W2K Pro question here but I could not find
a
forum
for this and I see a few questions close to this one here. Also the
service
properties I reference below is identical to the properties I have
on
my
XP
Pro workstation's.

I've tried all afternoon to get a W2K Pro, sp4 workstation to load
the
HP
4100 driver for a printer I've just put on our network but each time
it
gets
to the end of the wizard, the progress bar goes all the way across
indicating
copying of files and then I get the error message "Printer driver
was
not
loaded. Access denied." It does this regardless of where I get the
driver -
HP or Microsoft. I have to hit Windows Update to get the 4100 to
show
up
in
the wizard's list of drivers. The one other W2K Pro workstation in
the
room
loaded the driver just fine.

One KB article suggested going to the spooler's properties in
Services
and
make sure on the Log On tab has "Log on as local system account and
Interact
with Desktop" checkbox are chosen and checked and then to stop and
start
the
service. I tried this but it did nothing.

Any ideas out there?

Thanks, Dana.