Print server using 50% system resources

[Molly]

My Dell system came with an OEM Windows XP Pro version,
and I am having the problem described in Microsoft
Knowledgebase article #835318 -- the spoolsv.exe
consistently uses 50% of my system resources. Very
annoying. I would like to request the hot fix from
Microsoft but can't even get to a contact point to do
this. Already spoke with Dell, and they have directed me
back to Microsoft. How can I proceed?

 

[Carey Frisch [MVP]]

You'll have to contact Microsoft support as outlined
in the Knowledge Base Article.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

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| My Dell system came with an OEM Windows XP Pro version,
| and I am having the problem described in Microsoft
| Knowledgebase article #835318 -- the spoolsv.exe
| consistently uses 50% of my system resources. Very
| annoying. I would like to request the hot fix from
| Microsoft but can't even get to a contact point to do
| this. Already spoke with Dell, and they have directed me
| back to Microsoft. How can I proceed?

 

[David Candy]

Read KB 835318. It tells you there.

 

[Guest]

I appreciate the advice to "contact Microsoft," but that
is exactly what I have done, only to be shuttled to the
suggestion to "contact Dell" since this is an OEM software
package. The KB835318 indicates that the hotfix may be
available at no cost, but just where (and to whom) do I
make that request?

 

[Guest]

An update on this...

I was finally able to reach someone at Microsoft who
provided information on obtaining the hotfix (for a fee).
I applied the fix, but it did not solve the problem.

A little more investigation revealed that there were two
old print jobs on the printer "Microsoft Image Writer." I
cancelled those print jobs, deleted that printer from the
Printer and Faxes folder, removed the driver for it, and
the problem has not reappeared.

Perhaps this will save others from spending money for the
fix which didn't work.

 

[David Candy]

You should ring back and get a refund. Hotfixes are FREE.

 

[David Candy]

As the KB you read said.