print que won't purge jobs

[Guest]

Buenos,

I've got a client with a win2k (sp4) machine that won't purge the print
que/spool even after the print job has completed. All print spool and print
just fine, but the jobs stay in the que. He has to manually delete the jobs
(either from the GUI que or from the spool\PRINTERS folder).

If he reboots or logs out/logs in, the jobs print again. Right now he must
delete jobs before logging out/shutting down.

Any advice would be great. Thanks.

Matt

 

[Alan Morris [MSFT]]

I bet this is using an HP print driver.

Printer / Properties / Ports /

disable Bidirectional

Also check on HP's site for an updated driver. They said they would fix
this but I think they only fixed this in their new printer drivers.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

Alan,

Thanks! You're correct, it's an HP (LJ 2300).

I knew I was overlooking something. Removing the Bidirectional printing
took care of it. I will look for updated drivers later.

Matt

I bet this is using an HP print driver.

Printer / Properties / Ports /

disable Bidirectional

Also check on HP's site for an updated driver. They said they would fix
this but I think they only fixed this in their new printer drivers.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Buenos,

I've got a client with a win2k (sp4) machine that won't purge the print
que/spool even after the print job has completed. All print spool and
print
just fine, but the jobs stay in the que. He has to manually delete the
jobs
(either from the GUI que or from the spool\PRINTERS folder).

If he reboots or logs out/logs in, the jobs print again. Right now he
must
delete jobs before logging out/shutting down.

Any advice would be great. Thanks.

Matt