HP LaserJet 3000DN - jobs jamming in print que

[Al]

Gidday Folks,

Our little workgroup has a laserjet 3000DN connected to the router via
ethernet. Jobs sent to the printer from any of the computers seem to
be jamming the print que. You can try deleting the job but it doesnt
go away until you reboot - this happens on all the computers.

I have tried restarting the spooler and that didnt help.

I have now changed the printer settings to send directly to the
printer rather than spooling, but I would love to know why the jobs
were jamming when spooling?

All PC's are running windows XP and I am using the latest PCL6 driver
from HP. Someone suggested the PCL5 or PS driver.

It happens in various different applications and various different
file sizes.

Help....

Cheers

-Al

 

[Al]

From: "Al" <[email protected]>

| Gidday Folks,

| Our little workgroup has a laserjet 3000DN connected to the router via
| ethernet. Jobs sent to the printer from any of the computers seem to
| be jamming the print que. You can try deleting the job but it doesnt
| go away until you reboot - this happens on all the computers.

| I have tried restarting the spooler and that didnt help.

| I have now changed the printer settings to send directly to the
| printer rather than spooling, but I would love to know why the jobs
| were jamming when spooling?

| All PC's are running windows XP and I am using the latest PCL6 driver
| from HP. Someone suggested the PCL5 or PS driver.

| It happens in various different applications and various different
| file sizes.

| Help....

| Cheers

| -Al

Look at the embedded HP JetDirect as a possible issue.

If the HP JetDirect (the DN in the model name means Duplex option and Networking option)
has a problem serving up TCP/IP via TCP port 9100 then you will have continous print "log
jams" in the queue.

NOTE:  Changing the printer language is a red herring.

Googling Jet Direct now, but can you enlighten me on what steps I
might take to see if this is the problem?

Sounds like a good suspect....

-Al

 

[Al]

| Googling Jet Direct now, but can you enlighten me on what steps I
| might take to see if this is the problem?

| Sounds like a good suspect....

| -Al

What do you mean you are "Googling Jet Direct now" ?

I mean I know absolutely nothing about it, and in order to get more
information on the problem I am doing some reasearch on what it is,
details of how it works etc etc etc.

FWIW a PCL5 driver seems to be working so far....

-Al

 

[Fred McKenzie]

I have now changed the printer settings to send directly to the
printer rather than spooling

Al-

If your system is working when each machine prints directly to the
printer, then your problem may be in the spooler setup. Try spooling on
a different machine and see if the problem goes away.

The only disadvantage to printing directly to the printer, is that you
may not be able to see how many jobs are ahead of you. Otherwise it may
be a better way to go. I'm assuming that print jobs are spooled on the
individual computer while it waits its turn. If that isn't true, there
could be delays.

Fred