Previous Install not completed

[Naips]

Generally my XP Professional is working fine. I am unable
to install any applications. The install terminates
without error. I get this problem with Nero & Norton Anti-
virus

I loaded Symantec FireWall and Norton Anti-Virus 6.7. The
Anti-virus app crashed and the automated uninstall failed.
The WebSite provided steps to manually to uninstall the
Anti-Virus. The Symantec FireWall now fails to complete
initialization.

I tried to reload the NAV and it gave a dialog box saying
installation started and it went way without error. On
trying again it is saying previous installation not
completed.

 

[Rick \Nutcase\ Rogers]

Hi Naips,

Try cleaning up the installer.

Start/run services.msc, scroll down to "Windows Installer" and double click
it. Stop the service if it is running, set the startup type line to
disabled. Click apply/ok and reboot.

Delete the contents of the temp folders, there may be a file in there
interfering with the setup routine of the installer. Get both:

C:\Windows\temp
C:\Documents and Settings\<username>\local settings\temp

Now reverse the first set of steps and reenable the Windows Installer (You
can just set the startup type to manual). Reboot.

Turn off all other running programs, especially your antivirus software. Use
ctrl+shift+escape, if necessary, to "end task" on everything.

Now retry installing some software.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone