Press Scan Now and nothing happend!

P

Paul

I press Run Scan Now and it displays Scan Progress,
Scanning memory locations and processes... and nothing
happend after this.

It seems doesn't make any scan.

What wrong with this?
 
B

Bill Sanderson

It may be hanging. There are several bugs out there which cause Microsoft
Antispyware to be unable to complete a scan, apparently.

Please do this:

1) submit a Tools, Suspected Spyware Report, and mention this behavior.

2) Try getting the machine cleaned via some other tools first. You could
take a number of routes, I'll suggest two possibilities:

a) an online scan from an antivirus vendor who also covers spyware and
removes it:

http://housecall.trendmicro.com

b) a protocol of cleaning operations from a third-party web site:
http://www.aumha.org/a/quickfix.htm
 

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