Praise where it`s due.

[itsme]

Going on from this thread https://www.pcreview.co.uk/forums/thread-3101885.php



Praise where it’s due!

RE: Ebuyer applied for RMA Tuesday 29th May > ASUS MOBO faulty> received confirmation withing a few Hrs> courier collected Wednesday 30th may> today 1st June received the following emails from them.





Dear Mr Davies,

This item was tested and found to be faulty. You will be refunded for this item when this RMA is closed - please check your credit notes via the Account > Ledger section for more details.

Please note: Card refunds can take 3 working days to clear

Regards,
Ebuyer Customer Support
http://www.ebuyer.co.uk






Dear Customer

We are pleased to advise you that your RMA has now been processed.

We have refunded you for the item/s on your RMA request. You will be able to see the transaction on your Ebuyer account when you view your ledger. Please allow 3-4 working days for the transaction to clear into your account.


Kind Regards,

Ebuyer Returns Department





Excellent service by Ebuyer IMHO……………

and thank you guys for you help.... [hop hop ]

 

[floppybootstomp]

I really do think they've changed, you know, I had a fairly big purchase from them in March - it went flawlessly.

And I haven't seen any complaints about them for a long time now.

There was a time when lots of forums had wall to wall complaints about E-Buyer.

Just goes to show if the effort is made, companies can rebuild a reputation.

Good news

 

[itsme]

I really do think they've changed, you know, I had a fairly big purchase from them in March - it went flawlessly.

And I haven't seen any complaints about them for a long time now.

There was a time when lots of forums had wall to wall complaints about E-Buyer.

Just goes to show if the effort is made, companies can rebuild a reputation.

Good news

Very true FBS

 

[Win2Kuser]

I've been using EBuyer for a little over 4 years and have spent in the order of around £20,000 (not all for me though sadly), I have <touch wood> never had an issue with anything on thier end. Delivery has always been on time, products have always been good quality, well packed etc. I did have one problem once with a case that was damaged during transit (not EBuyers fault), I contacted a rep who replied within a few hours. The very next day a courier arrived to take the old broken one away and dropped of a new one in it's place!
Absolutely faultless

Obviously for every bad report posted, there are numerous good reports. People generally only post complaints about a company rather than when they have had good service.

Fair play to EBuyer though, sounds like it's not just me who has been treated with the utmost respect.