Possible virus on XP Pro laptop - Help

[Guest]

I have a user who has a situation of whenever he launches internet explorer, he gets a popup message saying that Windows installer is trying to install an Office XP component. He has to cancel out of it, and then he finds that his start page has been re-assigned. Now I now from the start page that he's probably had adware/spyware installed on his machine, but would something like that also cause the Windows Installer to kick off? If so, any special way to get rid of this, or will something like Spybot take care of this?

Thanks

 

[Carey Frisch [MVP]]

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Visit http://www.kellys-korner-xp.com/xp_tweaks.htm and scroll down to
Item No. 94 (Windows Installer Fix).

[Courtesy of Kelly Theriot, MS-MVP]


I Can't Change My Home Page - It Keeps Resetting!
http://inetexplorer.mvps.org/answers.htm

Home Page Setting Changes Unexpectedly, or You Cannot Change Your Home Page Setting
http://support.microsoft.com/default.aspx?scid=kb;en-us;320159&Product=ie600

Download Ad-Aware 6.0 and scan your PC for spyware:
http://download.com.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button

Symantec Security Check
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

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|I have a user who has a situation of whenever he launches internet explorer, he gets a popup message saying
that Windows installer is trying to install an Office XP component. He has to cancel out of it, and then he
finds that his start page has been re-assigned. Now I now from the start page that he's probably had
adware/spyware installed on his machine, but would something like that also cause the Windows Installer to
kick off? If so, any special way to get rid of this, or will something like Spybot take care of this?
|
| Thanks