Port not recognized?

[Guest]

I have a user who is having major printing problems. He has an OKI C5100
connected directly to his computer via USB. A couple of weeks ago, he began
getting error messages regarding the print spooler service, that it had a
problem and needed to shut down. Then his whole system would lock up. I ran
the reg hacks from http://support.microsoft.com/kb/810894/en-us, which did
not clear up the problem. I also followed all the steps from
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm. This fixed the
spooler errors, but now the printer will not install. Windows states there
was a prolem installing the hardware and it may not work correctly. It
recognizes that there is a printer, it recognizes what kind of printer it is,
but Windows states it does not recognize the port. I have tried installing
the latest drivers and some old ones I found on the system. When I reboot or
scan for hardware changes, Windows prompts for an installation CD (which I do
not have), so I point it to one of the 2 sets of drivers. Device manager
shows the printer as being an unsupported device. Oh, and I've run Windows
repair also. I even have one of our SysAdmins on the case, and he's stumped
too. Any ideas before I reinstall the OS or make this a network printer?

Thanks!!!
Auschten

 

[Cari \(MS-MVP\)]

Are the USB ports KNOWN to be working with other USB devices?

 

[Guest]

Yes, other USB devices work. I have also tried this printer on all USB ports.
I also uninstalled the USB controllers from device manager, unplugged the
printer, rebooted, let Windows reinstall the USB drivers, then reinstalled
the printer.

 

[Cari \(MS-MVP\)]

And are the USB ports on the motherboard or on a hub? If on a hub, is it
powered or unpowered?

If the USB ports are on the motherboard, are they accessed from the front or
back of the case... and if the back, what other devices are connected
already... including those connecting to the front ports?

 

[Guest]

Fixed it! I removed all the printer stuff (again) and uninstalled the USB
controllers from Device Manager (again). Then I immediately ran Windows
Repair. Then installed the printer. BLAM! It works!

Thanks for your help, Cari, especially in all the other posts you've
responded to!

Auschten

 

[Cari \(MS-MVP\)]

Happy Printing!

 

[Guest]

don't know whether you will get this but i have the same problem and have
done the same procedure except i do not know how to do a 'windows repair'
immediately after uninstalling the controllers.can you help?