Please Help with Sims 2 Problem

G

Guest

I got the following error message while trying to run the Sims 2: "Failed to
find any DirectX 9.0c compatible graphic adapters in this system. Please
make sure you have a KirectX 9.0c compatible graphic adapter and have
installed the latest drivers provided by the manufacturer."
What does this mean? How can I tell what type of graphic adapter I have
and if it will work?
 
J

Jimmy S.

Hi Sbchick,

| I got the following error message while trying to run the Sims 2: "Failed to
| find any DirectX 9.0c compatible graphic adapters in this system. Please
| make sure you have a KirectX 9.0c compatible graphic adapter and have
| installed the latest drivers provided by the manufacturer."
| What does this mean? How can I tell what type of graphic adapter I have
| and if it will work?
|
|

Before you update your drivers, I recommend that you install DirectX 9.0c:
http://www.microsoft.com/downloads/...11-62fe-4f61-aba1-914185249413&displaylang=en

Here are the steps I recommend you use to update your driver:

1. To identify the make and model of your card, right click your
Desktop, choose Properties / Settings / Advanced / Adapter.

2. Download the latest video driver for your card online, using
http://www3.sympatico.ca/nibblesnbits/Video.html#drivers
to find the website to download from. I also have advanced
video driver and direct X troubleshooting steps on that page.

3. Save the .exe driver (or extract the zip file) to a folder
in My Documents named after the driver version number.

4. Restart the computer in Safe Mode by pressing the F8 key
about once every second as it's rebooting to pick Safe Mode.

5. Click Start / (settings) Control Panel / System / Hardware
Device Manager / expand +Display Adapters / right click on
the adapter, pick "Uninstall", and click No if asked to reboot.

6. Use Control Panel / Add-Remove programs to uninstall the
previous driver (exe)software which may have been installed.

7. Restart the computer in Safe Mode by pressing the F8 key
about once every second as it's rebooting to pick Safe Mode.

8. If the driver is NOT a (.exe)program file, GO TO step 11.

9. When Windows prompts you to install the video adapter, click
"Cancel" and Double click the driver program to begin installation.
* Even if not prompted, doubleclick the driver and install it.

10. After you reboot, go to Control Panel / Display / Settings and
choose 32 bit Color Quality, and 800x600 or higher Resolution.
That's it! Scroll down to the Troubleshooter if you have problems.

11. When Windows prompts you to install the video adapter, click
"Install from a list or specific location", click the "Browse" button,
browse to the My documents folder where you saved the driver,
and finally click on one of the driver files to begin installation.

** If you are not prompted, or if the driver was updated automatically:
Click Start / (settings) Control Panel / System / Hardware Device Manager
expand +Display Adapters / right click on the adapter, pick "Update Driver"
to start the Update Wizard, choose the "Install from a list..." option:
Browse to My Documents\ folder with the driver in it
Click OK and click Next to begin the update.

12. After you reboot, go to Control Panel / Display / Settings and
choose 32 bit Color Quality, and 800x600 or higher Resolution.
That's it! Try the advice in the Troubleshooter if you have problems.

TROUBLESHOOTING:

Test your drivers using DXDiag: Click Start / Run / type: DXDIAG
Click the "Test" buttons in the Display, Sound, Music & Network Tabs;
If any of the Display options are Disabled and you cannot Enable them,
your most likely solution would be to update your Chipset Drivers as per
my website: http://www3.sympatico.ca/nibblesnbits/Video.html#v11

Your program might not support dual monitors, or "dual head" video cards
You can disable the extra video output in your display properties control
panel. Click Start>Settings>Control Panel>Display>Settings>Advanced.

Along with your Video card, Sound Cards, Motherboard Chipsets,
and Video Monitors may also require updated drivers. Even your
motherboard's BIOS may need to be updated for compatibility with
your Video card. These steps are listed at: http://NibblesNbitsVideo.tk

Perhaps the old Video drivers did not completely uninstall. If that's the
case, use these utility to completely uninstall the drivers and go to step 7:
nvidia: http://content.guru3d.com/index.php?page=detonatorrip&menu=0
or for all cards including nvidia use: http://www.driverheaven.net/cleaner/

The latest video drivers sometime don't work with a particular game.
(Check the Video suggestions in the readme.txt file in your game folder/CD)
If there's no suggestions, try an older (WHQL) driver, and/or if you still
experience problems try a Beta driver, or even an Omega driver instead:

BETA Drivers: http://download.guru3d.com/
OMEGA Drivers: http://www.omegacorner.com/

There you have it, if you have any questions feel free to post them! :)

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________
 
T

txs2cal

I'm getting the exact message when I run Sims2. Did you
ever get a reply or figure out what to do?
 
G

Guest

I have the exact same error message. I've done what was suggested, as well as
checked out The Sims2 website for help. No resolution. Anymore suggestions?
 
J

Jimmy S.

Hi Lizzie,

Make sure you have a DX 9 compatible video card
installed in your system, otherwise the game won't launch.

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com


Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

|I have the exact same error message. I've done what was suggested, as well as
| checked out The Sims2 website for help. No resolution. Anymore suggestions?
|
| "(e-mail address removed)" wrote:
|
| > I'm getting the exact message when I run Sims2. Did you
| > ever get a reply or figure out what to do?
| >
| > >-----Original Message-----
| > >I got the following error message while trying to run
| > the Sims 2: "Failed to
| > >find any DirectX 9.0c compatible graphic adapters in
| > this system. Please
| > >make sure you have a KirectX 9.0c compatible graphic
| > adapter and have
| > >installed the latest drivers provided by the
| > manufacturer."
| > > What does this mean? How can I tell what type of
| > graphic adapter I have
| > >and if it will work?
| > >
| > >
| > >.
| > >
| >
 
G

Guest

My system shows S3 Graphics, Inc. Savage/IX is the display adapter and this
game requires DirectX 9.0 compatible video and sound. It says that the video
card must have 32MB or more memory and either ATI Radeon 7200 or greater, or
NVIDIA GeForce2 or greater. How can I tell if my system has one of these T&L
capable chipsets?
 
J

Jimmy S.

Hi Lizzie,

There's the problem, that's not a supported T&L video card.
for that game. They list the supported cards on their site:
http://tinyurl.com/67ztg

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com


Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

| My system shows S3 Graphics, Inc. Savage/IX is the display adapter and this
| game requires DirectX 9.0 compatible video and sound. It says that the video
| card must have 32MB or more memory and either ATI Radeon 7200 or greater, or
| NVIDIA GeForce2 or greater. How can I tell if my system has one of these T&L
| capable chipsets?
|
| "Jimmy S." wrote:
|
| > Hi Lizzie,
| >
| > Make sure you have a DX 9 compatible video card
| > installed in your system, otherwise the game won't launch.
| >
| > --
| > Cheers, Windows XP MVP Shell / User
| > Jimmy S. http://mvp.support.microsoft.com
| >
| >
| > Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
| > Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
| > MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
| > My advice is donated "AS IS" without warranty; nor do I confer any rights.
| > _________________________________________________________
| >
| > | > |I have the exact same error message. I've done what was suggested, as well as
| > | checked out The Sims2 website for help. No resolution. Anymore suggestions?
| > |
| > | "(e-mail address removed)" wrote:
| > |
| > | > I'm getting the exact message when I run Sims2. Did you
| > | > ever get a reply or figure out what to do?
| > | >
| > | > >-----Original Message-----
| > | > >I got the following error message while trying to run
| > | > the Sims 2: "Failed to
| > | > >find any DirectX 9.0c compatible graphic adapters in
| > | > this system. Please
| > | > >make sure you have a KirectX 9.0c compatible graphic
| > | > adapter and have
| > | > >installed the latest drivers provided by the
| > | > manufacturer."
| > | > > What does this mean? How can I tell what type of
| > | > graphic adapter I have
| > | > >and if it will work?
| > | > >
| > | > >
| > | > >.
| > | > >
| > | >
| >
| >
| >
 

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